Future of Messaging: Banks turn their attention to bots

When the lockdown closed Santander Bank’s branches, the company knew it needed to find a new way to conduct customer conversations. As part of a serialisation of articles and interviews from MEF’s Future of Messaging Guide 2020 supported by Syniverse, we spoke to Anthony Flack, Santander’s head of digital delivery…

MEFAugust 14, 2020