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Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news…

Tata Communications launches new enterprise platform for post-Covid-19 workplaces

Tata Communications NSE 4.88 % has launched a new platform to help enterprises adapt and rebuild their organisations in a post-Covid-19 world.

The ‘Secure Connected Digital Experience’ (SCDx) will help companies by providing a solution that helps with various aspects like contactless experiences for employees and supply chain partners, shift to digital commerce and a digital workplace solution.

“Covid-19 is acting as a catalyst and accelerator of business transformation. In recent months, millions of employees have experienced working from home, consumers have embraced digital shopping and delivery, and businesses have adapted to doing more, virtually. These changes have created a new reality and we are not going back to how things were done before,” said A.S Lakshminarayanan, MD and CEO, Tata Communications.

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LivePerson Announces the Conversational Cloud™, an AI-powered Command Center for Brand-Consumer Conversations

LivePerson, Inc, a global leader in Conversational AI, today announced its enterprise-grade Conversational Cloud, where hundreds of the world’s largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging on brand websites and mobile apps.

As the world’s most advanced AI-powered command center for brand-consumer interactions, the Conversational Cloud empowers brands to instantly respond to messages, answer questions, resolve customer intents, and route to human experts as needed. Conversational AI, which communicates like a human by recognizing speech, text, and intent, is at the heart of the Conversational Cloud and provides the personalized, high-touch experiences that consumers demand — all on the same messaging channels they love using every day with family and friends.

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Mavenir’s rural Open RAN site is first of 100 with Vodafone in the UK

A rural Open RAN site, announced by Vodafone UK this week, is the first of around 100 rural Open RAN sites that Vodafone will deploy in the UK with the vRAN supplier Mavenir. TMN understands that the operator plans to build around 100 more similar such sites with vRAN software supplier Mavenir.

This first site has been built on a vRAN architecture of a Remote Radio Unit (RRU), Distributed Unit (DU) on a Kontron server and a Central Unit (CU) on Dell hardware. The vRAN is in a WindRiver environment for now but will be moved to Red Hat later.

The CU is located 190 miles away in a datacentre in London, connected to the DU via a Split 2 interface. The DU is at the showground site with a 7.2 split to the RRU.  Splits are the name given to whereabouts in the radio stack you “split” functionality between separate entities (CU-DU-RRU).

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Mitto Delivers Secure Routing of A2P SMS to Top Three MNOs in Japan

Mitto, a leading provider of global omnichannel communications solutions, this week announced that it delivers secure routing of A2P SMS into 90% of Japan.

In combination with its existing carrier relationships with KDDI and NTT, today Mitto added a new partnership with BBIX, a subsidiary of SoftBank, establishing the company as an elite provider of direct connectivity to the top three MNOs in Japan.

The new deal with BBiX will further secure quality of incoming SMS traffic with exclusive routing through authorized and legitimate providers. Mitto meets the requirements of a trusted A2P SMS partner due to its experience servicing global customers and patented, owned technology, which was specially designed to ensure security and service quality worldwide. Under the partnership, Mitto will manage SMS traffic in Japan for international brands as well as local enterprises.

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How Infobip Built Continuous Localization Into CPaaS

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale. According to the company, “localizing communication across different product lines and channels is imperative in our mission to deliver customer-centric experiences.”

Founded in the small Croatian city of Vodnjan, Istria in 2006, Infobip’s global employee base is now roughly half the population of the city. About five billion people worldwide interact with some form of service through Infobip’s platform; that’s around two-thirds of the global population. The company is a pioneer in the Communications Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) space.

According to Mehadzic, “Infobip’s communication interface is offered in 19 different locales,” and the company decides on what gets localized based on a few basic parameters such as: the current market need for Infobip products; the strategic importance of that market; feedback from local sales units; and partnership opportunities.

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