Direct carrier billing is a convenient alternative to cards for millions of users. But for those without cards, it’s a route to healthcare, education and vital utilities. In this DCB video supported by Bango, Fernando Luciano, director of digital services and innovation at Telefônica Vivo, explains why. Most people think…
Everyone likes the idea of conversational commerce. But it only truly works when a customer can talk to a brand across any channel – voice, text, OTT, push. So says James Lasbrey, director of carrier relations at Nexmo. He conversed with MEF in an exclusive video interview… In 2015, a…
Enterprise messaging is on the verge of embracing the next generation of SMS, rich communication services (RCS). Ian Germer, director of communication services at Orange Group, discusses the RCS opportunity. To get an insight into the potential of next-generation RCS, it’s good to think about parking. More specifically, the nightmare…
Enterprise messaging is at a crossroads. Consumers are ready for more engagement, but they want it across many more channels than just SMS. Virginie Debris, VP of global product management at SAP Digital Interconnect, explains why she thinks this is a huge opportunity for the market. After over a decade…
