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Artificial Intelligence – a changing regulatory landscape

| MEF Webinars & Workshops | No Comments
Rafael Pellon, MEF LatAm advisor and partner at Pellon de Lima Advogados shares insights from a recent webinar where Artificial Intelligence experts discussed the changing regulatory landscape around AI and what governments and regulators need to do to keep ahead, or even to keep up, with the technology. During such…

All change at the omnichannel contact centre – 11 big takeaways

| MEF Webinars & Workshops | No Comments
Ominchannel is sweeping through the business world. Every company knows it has to give customers the full range of communications channels – and to make sure those channels are linked. Last week’s MEF webinar looked at how this revolution is changing the contact centre. Here are the highlights. Call centres…

MEF IoT Roundtable part 3: the identity of things

| Internet of Things, MEF Webinars & Workshops | No Comments
MEF Mobile IoT Advisor, Andrew Parkin-White shares his takeaways from the round-table discussion on the growing IoT ecosystem and the IoT Programme at MEF held in Barcelona. In the final part of the series, the focus is on the issue of the identity of things. Bringing best practice to the…

MNO Fraud? Bank Fraud? Its everyone’s problem

| Enterprise Communications, MEF Webinars & Workshops | One Comment
Last month, MEF hosted a second workshop in South Africa focused on tackling messaging fraud in financial services. The session took place in partnership with the South African Banking Risk Information Centre (SABRIC) with representation from the South African MNOs and 15 local banks. The goal was to explore how…

The digital response to COVID-19

| Fireside Chat, Interviews, Personal Data | No Comments
Iain McCallum, mobile industry veteran and MEF Advisor discusses the Covid-19 pandemic with Julian Ranger, Founder and Executive Chairman of digital identity specialists Digi.me and explores how mobile technology can play a role in mitigating the impact of the crisis. Towards the end of April 2020, I was joined by…

MMD Smart Interview: Covid19’s impact on small to medium enterprises

| Enterprise Communications, Fireside Chat, Interviews | No Comments
As part of MEF’s COVID19 IMPACT series, Dario Betti asks Ira Cohen from MMD Smart how small and medium enterprises can maintain their business and grow customer relations. While the health emergency is now largely understood for COVID19 the impact on business is also becoming clearer. In particular, small and…

Executive Insights Series: AA Ireland on the rise of virtual mobile agents

| Enterprise Communications, Executive Insights | No Comments
How did car insurer AA reduce its customer handling times by 40 per cent? Simple. It gave customers the ability to self-serve using a chatbot. In this Executive Insights video supported by Sinch, Louise McCormack, Customer Lifecycle Manager at AA Ireland, explains more.

Executive Insights Series: Mercedes Benz on the transformative power of chat bots

| Enterprise Communications, Executive Insights, Internet of Things, Mobile Payments | No Comments
In this Executive Insights video supported by Sinch, Nikola Aschoff, head of extended digital services at Mercedes-Benz, explains how bots are giving drivers fast and convenient answers to hundreds of questions.… “How do I turn on the air con?” It’s an important question for the new car owner.

Why Marketers Need To Talk About Identity Resolution Right Now

| Digital Identity, Personal Data | No Comments
Founder & CPO of Zeotap Projjol Banerjea discusses the challenges facing the digital marketing industry in the wake of the Covid -19 pandemic, and explores how brands can use this time to re-assess their marketing strategies and plan for a new digital marketing landscape, with new data privacy regulatory norms.…

The digital response to COVID-19

| Fireside Chat, Interviews, Personal Data | No Comments
Iain McCallum, mobile industry veteran and MEF Advisor discusses the Covid-19 pandemic with Julian Ranger, Founder and Executive Chairman of digital identity specialists Digi.me and explores how mobile technology can play a role in mitigating the impact of the crisis. Towards the end of April 2020, I was joined by…

Five key points to think about with an Identity of Things solution

| Digital Identity, Internet of Things | No Comments
In creating the internet of things, a challenge arises in understanding how we cope with the billions of “things” to be accurately identified, authorised and securely connected. MEF’s IoT advisor, Andrew Parkin-White, explores a range of issues for consideration when thinking about an IdoT solution and shares the five main…

Personal Data and Identity Working Group updates

| Personal Data | No Comments
MEF Member-only page for the latest updates from the Personal Data and Identity Working Group. If you would like to discuss the Working group or the PD&I Ecosystem contact Programme advisor, Iain McCallum. Download the slides Download the slides Download the slides Download the slides Download the slides Download the…

Covid-19 may reduce short term IoT revenues but will it create new opportunities?

| Industry Views, Internet of Things | No Comments
Before the virus had an impact globally, we were seeing growth in IoT of up to 20% per year. Enterprises could see the clear value of IoT applications and adoption was on the increase. There was significant market potential and a high degree of confidence that 25m global IoT connections…

Industry views: A collaborative approach to tackling Smishing

| Enterprise Communications, Industry Views | No Comments
MEF’s SMS SenderID Protection Registry helps identify and block fraudulent SMS texts, protecting consumers, legitimate businesses and organisations falling victim to text messaging scams. Known as ‘Smishing’ criminals send bogus texts which appear to come from a trusted sender. The Registry allows organisations to register the message headers used when…

Industry views: Latest MEF Member Covid-19 responses

| Enterprise Communications, Industry Views, Mobile Content | No Comments
As the global COVID-19 pandemic continues, with countries at differing stages of response and recovery, we share further learnings and actions from MEF members working to support businesses and consumers as well as innovative solutions for fighting back against the virus. While most of the world comes about in unison…

Industry views: COVID19 responses from the mobile ecosystem

| Enterprise Communications, Industry Views, Mobile Content | 2 Comments
The mobile ecosystem has been central to many of the innovations and creative solutions that have emerged in the last few weeks: not just in communications in keeping us connected but also in the essential sharing of information, entertainment, education, business and finance all now commonly managed at home from…

Covid-19 may reduce short term IoT revenues but will it create new opportunities?

| Industry Views, Internet of Things | No Comments
Before the virus had an impact globally, we were seeing growth in IoT of up to 20% per year. Enterprises could see the clear value of IoT applications and adoption was on the increase. There was significant market potential and a high degree of confidence that 25m global IoT connections…

IoT Whitepapers

| Internet of Things | No Comments
Impact of Covid-19 on the IoT Ecosystem IoT is not immune to Covid-19 but despite short to medium term challenges, new opportunities may arise with the ecosystem making a progressive recovery from 2021 onwards In this download, MEF explores a range of issues relating to the impact of Covid-19 resulting…

Five key points to think about with an Identity of Things solution

| Digital Identity, Internet of Things | No Comments
In creating the internet of things, a challenge arises in understanding how we cope with the billions of “things” to be accurately identified, authorised and securely connected. MEF’s IoT advisor, Andrew Parkin-White, explores a range of issues for consideration when thinking about an IdoT solution and shares the five main…

Blockchain Podcast: Syniverse and the connected future

| Blockchain, Internet of Things, Podcasts | No Comments
In this episode Daniele speaks to Anna Gussman, Senior Director Customer Products and Industry Relations at MEF Member Syniverse about how they view blockchain technology and how they expect to use it and other innovations like 5G and the IoT to enhance and evolve the mobile ecosystem, and how we…

5 minutes with… FireText

| 5 minutes with | No Comments
In our 5 minutes with profiles, MEF members talk about their business, their aspirations for the future and the wider mobile industry. This week, Director and co-founder James Huff introduces FireText. FireText Communications Ltd is a leading UK company, specialising in the provision of SMS services to thousands of businesses.…

5 minutes with… Reality Gaming Group

| 5 minutes with, Interviews, Mobile Gaming | No Comments
In our 5 minutes with profiles, MEF members talk about their business, their aspirations for the future and the wider mobile industry. This week, Co-Founder Tony Pearce introduces Reality Gaming Group. We develop mass market games that utilize digital collectibles (NFT’s) and blockchain technology. Reality Gaming Group had developed two…

5 minutes with… Pod Group

| 5 minutes with, Internet of Things | No Comments
This week, CEO Sam Colley introduces IoT connectivity specialists and new MEF Member Pod Group. Pod Group is an MVNO that offers reliable, global IoT connectivity, along with connectivity management and analytics, a subscription-based billing engine and IoT-specific network security solutions. We’ve developed our own modular, easy-to-use IoT platform, Pod…

5 minutes with… Global Message Services

| 5 minutes with, Internet of Things, Mobile Content | No Comments
In our 5 minutes with profiles, MEF members talk about their business, their aspirations for the future and the wider mobile industry. This week, Sarah Keller, International Business Development Director introduces Global Message Services. Global Message Services is a global messaging provider that offers managed services solutions for mobile operators…

The adoption of RCS Business Messaging likely to increase post pandemic

| Enterprise Communications, Guest blog | No Comments
In this guest post, MD and Group CEO of Route Mobile Rajdip Gupta shares his thoughts on RCS messaging in the context of the Coronovirus pandemic, and the potential opportunities for enterprise messaging, ahead of a webinar on the topic on Thursday the 21st May. The WHO has classified the…

Without a trace: the risks and rewards of privacy post-covid

| Guest blog, Personal Data | One Comment
In this guest post, fintech and digital finance specialists Mondato assess the impact and long term effect of the COVID-19 pandemic on privacy and personal data globally. As financial services have gone digital over the years, each step forward has required three things: affordability, access, and trust. Of these, trust…

Hatch and the future of mobile cloud gaming

| Guest blog, Mobile Content, Mobile Gaming | No Comments
Shiv Putcha, Principal Analyst at emerging tech specialists Mandala Insights, shares more insights from the Nokia event Global Analyst Forum. Recently, I had the opportunity to be in Finland to attend Nokia’s Global Analyst Forum. For those interested, my reflections on that event can be viewed here. As it turns…

Nokia Sticks to the ‘Plan’

| Guest blog, Mobile Content | No Comments
Shiv Putcha, Principal Analyst at emerging tech specialists Mandala Insights, shares his insights from the recent Nokia event Global Analyst Forum 2019. Recently, I had the opportunity to visit Finland to spend three days with Nokia at their Global Analyst Forum. It was an eventful few days, full of detailed…
Enterprise Communications

MEF RCS Best Practice Guidelines V2 – whats new?

MEF’s RCS Business Messaging Best Practices make recommendations how best to implement business messaging campaigns via RCS in order to support industry alignment and market adoption. Here, David O’ Byrne author of the guidelines shares his views on the outlook for RCS following our recent online briefing on v2.0 of…
Sam Hill
June 9, 2020
MEF Member News round-up

MEF Member News Round-up, 8th June

Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news… Sinch AB, a global leader in cloud communications for mobile customer engagement, has been named the number one innovator among 50 companies judged for The Innovators Report 2020, published by the…
Sam Hill
June 8, 2020
News Roundup

Global Mobile News Round-up, June 5th

Find out the week’s top mobile stories from around the world. This week.. Coronavirus contact tracing apps face consistency challenges, how mobile phone markets are defying predictions of doom, Signal app downloads spike as US protesters seek message encryption and much more… The promise of contact-tracing apps is that —…
Sam Hill
June 5, 2020
MEF Member News round-up

MEF Member News, June 1st

Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news… The phone number provides invaluable information for businesses to better assess risk, mitigate fraud and protect both their business and their customers. A new report in Black Swan Telecom Journal explains…
Sam Hill
June 1, 2020
News Roundup

Global Mobile News Round-up, May 29th

Find out the week’s top mobile stories from around the world. This week.. The covid-19 crisis is boosting mobile money, IoT, are immunity passports threatening privacy? Facebook experiments with voice calling app, Australian mobile companies work with police to prevent 5G arson attacks and much more. The story of mobile…
Sam Hill
May 29, 2020