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Guest blog

What is the Outlook for Chat Bots in Financial Services?

Rob Malcolm, VP Marketing & Online Sales at CLX Communications, here outlines the potential for chat bots to improve customer relationships, as shaped by the pioneering work of financial services companies in bringing the tech to the fore. In January 2017, a customer agent called Jim set a world record…

MEFOctober 17, 2017

MEF Member News round-up

MEF Member news 16th October

Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news… América Móvil’s Claro Brasil wants to be the 4G leader in Brazil and to have, by the end of this year, 9,000 antennas ready to deliver 4.5G technology, CEO Paulo César…

MEFOctober 16, 2017

News Roundup

Global mobile news round-up, October 13th

Find out the week’s top mobile stories from around the world. This week.. Mobile OS no longer a focus for Microsoft, T-Mobile customer data plundered, rising phone prices leads to boom in second hand market, Puerto Rico phone services to be restored by Google balloons and much more… Microsoft appears…

MEFOctober 13, 2017

Industry Views Internet of Things Opinions

Industry views: New mobile tech and trends

Recent hardware releases from some of the most influential players in the mobile ecosystem have introduced the latest wave of mobile and IoT technology with some eye catching features focusing on privacy, security and new ways for consumer’s to use their phones. Google unveiled their 2nd generation of Pixel phones…

MEFOctober 12, 2017

Event Guest blog

Tomorrow’s customer journey starts in the buyer’s head

Christian Goy, MD at consumer behaviour specialists Behavioural Science Lab shares insights into how consumers connect to certain brands across a range of devics, and how the path to purchase is less straightforward than it might seem. The world of customer journeys is a terrible mess. The linear path to…

MEFOctober 11, 2017

Africa Guest blog Music

10 facts and stats on mobile content and services in Sub-Saharan Africa

MEF Board Director, James McNab, Chief Liaison Officer, Basebone Group and Managing Director for Basebone Connects, here outlines 10 market stats and facts that explore the growth of the mobile ecosystem in the African continent. Sub-Saharan Africa accounts for nearly a tenth of the global mobile subscriber base and is…

MEFOctober 10, 2017

MEF Member News round-up

MEF Member news 9th October

Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news… Bango has won the award for the ‘Most Innovative DCB Technology’ at the Global Direct Carrier Billing Awards 2017, continuing a very strong year. Hosted in London on Tuesday, 26 September,…

MEFOctober 9, 2017

News Roundup

Global mobile news round-up, October 6th

Find out the week’s top mobile stories from around the world. This week.. The biggest announcements from Google’s event, Brazil sees drop in mobile lines, UK punishes WhatsApp over e2e, mobile ad spend set to grow by double digits in India and much more… Google’s Pixel event today confirmed a…

MEFOctober 6, 2017

Enterprise Communications Insights Directory Report

How Text Messaging Bridges the Empathy Gap

Oisin Lunny, Chief Evangelist at OpenMarket, discusses how enterprises are harnessing ’empathy’ to deliver a uniquely tailored and exceptional customer experience for their users, as explored in depth in their new eBook, the Empathetic Interaction. Take a moment to think about the last communication you had with a friend, colleague,…

MEFOctober 5, 2017

MEF Webinars & Workshops Personal Data

Consent-giving machines? GDPR gone global? 13 insights from the MEF Connects Digital panel…

Last week, four experts reflected on the profound difficulty of ‘getting digital consent right’. And the huge upside when you do. Here are the highlights of the first MEF Connected Digital live video webinar… Can a machine give consent? Why do consumers hate privacy policies so much? How can you…

Tim GreenOctober 4, 2017

What is the Outlook for Chat Bots in Financial Services?

MEF Member news 16th October

Global mobile news round-up, October 13th

Tomorrow’s customer journey starts in the buyer’s head

10 facts and stats on mobile content and services in Sub-Saharan Africa

MEF Member news 9th October

Global mobile news round-up, October 6th

How Text Messaging Bridges the Empathy Gap

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