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Insights Directory Report

What does it mean to be Identity Native in a 5G World?

By | Guest blog, Insights Directory Report | No Comments

Tim Barber, VP of Telecommunications & Media Industry at MEF Member ForgeRock discusses the potential of superfast 5G networks to affect the journey to becoming “Identity native” for brands and businesses, and how trust plays an essential role in the transition – as discussed in a new whitepaper, available to download now.

In a previous post I described an Identity Native organization as a company that has understood, either intuitively or by transformational design, that Identity needs to sit at the centre of everything in the digital world.

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Is PCI about to usher in the Age of PoM?

By | Featured Post, Guest blog, Insights Directory Report, Security | No Comments

The security of digital payments is of key importance to the continued growth of the sector, and the mobile ecosystem. David Poole, Global Head of Mobile POS Solutions at MYPINPAD here explains the latest developments in the standardisation of payment security and why they may represent a seismic shift in the industry.

Troy Leach, the Chief Technology Officer at the Payment Card Industry Security Standards Council (PCI SSC) recently announced the creation of a new, major, payment standard, designed to enable the secure entry of PIN in to merchants’ smartphones and tablets.

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How Text Messaging Bridges the Empathy Gap

By | Featured Post, Insights Directory Report, Messaging, mobile messaging

Oisin Lunny, Chief Evangelist at OpenMarket, discusses how enterprises are harnessing ’empathy’ to deliver a uniquely tailored and exceptional customer experience for their users, as explored in depth in their new eBook, the Empathetic Interaction.

Take a moment to think about the last communication you had with a friend, colleague, family member, or business. While many of our minds will wander to the last face-to-face interaction we experienced, that probably isn’t the case.

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Gemalto: How can we meet the IoT expectations of consumers?

By | Featured Post, Insights Directory Report, Internet of Things

Didier Benkoel-Adechy of MEF Member Gemalto examines the findings from their new report on consumer’s expectations regarding the Internet of Things, and delves into what people expect to be doing with their smart connected devices in the near and distant future.

Connected devices, such as smartphones and wearables are now undoubtedly the most important and prevalent consumer devices in our lives. These machines interweave with a vast world of other connected objects that work together to improve and connect our lives. They help control and protect our homes, unlock and control our cars, and monitor our health, just to name a few use cases.

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New Ovum CLX report shows strong enterprise appetite for A2P messaging, RCS and chat bots

By | Featured Post, Insights Directory Report

A third of businesses are ready to use Rich Communications Services (RCS) messaging, a quarter are already using chat bots and 23% indicate that their use of two-way (actionable) SMS has increased. That’s according to Ovum’s Enterprise Messaging Survey, developed in partnership with CLX and Symsoft.

The report, which explores the rapidly evolving business-to-consumer communications market, provides a clear indication that brands and businesses are ready to embrace richer, more immersive and interactive messaging formats.
With Apple’s Business Chat set to launch next year, the rise of chat bots and Google’s RCS business messaging standard coming to market, it’s fair to say that the messaging space is heating up.

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80 million calls in three days: the phone scammer lifecycle

By | Featured Post, Guest blog, Insights Directory Report

Robocalls continue to plague consumers, but what does the life of a phone scammer look like? Jonathan Nelson, Product Manager in the Reputation Service Unit at Hiya shares a glimpse of the work undertaken by their state of the art unit dedicated to detecting and monitoring spam numbers.

Phone Reputation Service engines constantly evaluate phone number behaviour to sniff out spammers and scammers. The service runs in real time, observing traffic patterns and collecting reports from users provided directly or via partnerships, as well as from public sources such as the FCC Consumer Complaints database.

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