In addition to its infrastructure, Telin positions itself as an enabler platform provider, offering dependable carrier and enterprise platforms that deliver on-demand, holistic digital connectivity solutions. These platforms empower customers to scale their operations efficiently, addressing the complexities of integrating diverse systems for seamless connectivity.

As of December 2024, Telin reported a revenue growth of 7% and a net income growth of 8%. This growth was driven by a significant 30% increase in the connectivity portfolio, while the voice business continued to contribute the largest portion of the company ‘srevenue, with a growth rate of 11%.

Telin’s commitment to delivering excellence is evident in its voice, infrastructure, and platform solutions, which consistently meet diverse customer needs across geographies. This approach addresses challenges in maintaining consistent service quality while adapting to varying market requirements. By combining infrastructure, platform capabilities, and customer focus, Telin underscores its role as a key player in the global digital connectivity market.

Voice Mobility: Excellence in Managed International Voice and SMS Solutions

Telin’s managed voice and SMS solutions are designed to meet the evolving needs of international carriers, ensuring exceptional call quality, global scalability, and minimal latency. In 2024, Telin established a partnership with Dialog Axiata, Sri Lanka’ss largest telecommunications provider. This collaboration positioned Telin to manage Dialog’ss international voice and SMS termination traffic exclusively.

Through this partnership, Telin enabled Dialog to monetize its international traffic while enhancing security, global coverage, and service quality. These initiatives overcome the challenge of aligning international traffic monetization with the dynamic needs of global carriers.

Telin’s Managed Service Solution offers:

1. Intelligent SMS management suite, catering to both standard OTP traffic and engagement/promotional traffic;

2. Proven A2P monetization, outperforming local competition;

3. Direct relationships with major social media, OTTs, digital, and CPaaS players to maximize A2P potential for operators.

Digital Infrastructure: Advancing Digital Connectivity Across Regions

Telin’s expansive global infrastructure underscores its commitment to bridging Asia with the rest of the world through innovative subsea cable systems. With 250,140 kilometers of submarine cable networks, Telin provides low-latency, secure, and scalable connectivity solutions that drive digital transformation and economic growth globally.

Telin inaugurated Manado in North Sulawesi as the country’ss second internet gateway to strengthen Indonesia’ss digital infrastructure. This complements the existing gateway in Batam and bridges the digital gap between Indonesia’ss eastern and western regions. The initiative improves latency, enhances customer experience, and ensures equitable access to connectivity. Previously, most of Indonesia’ss international cable systems were directed toward Singapore and Malaysia, creating a high-risk single point of failure. The addition of Manado diversifies connectivity routes, reduces congestion, bypasses earthquake-prone areas, and enhances the resilience of Indonesia’ss digital infrastructure. This gateway has been pivotal in enabling robust connectivity and fostering economic development in eastern Indonesia.

Telin’s cable systems are categorized into three key routes: Intra-Asia, Asia-US (Pacific), and Asia-Europe.

Across the Intra-Asia region, Telin owns major submarine cable systems such as IGG, SJC, BSCS, DMCS, and TIS. The upcoming SJC2 system, set to launch in 2025, will enhance high-speed connectivity within the Asia-Pacific region.

Focusing on the Asia-US route, Telin participates in significant submarine cable consortiums like SEA-US and the forthcoming BIFROST system, which will launch in 2025. BIFROST directly connects Southeast Asia to the U.S. West Coast, bypassing earthquake-prone regions and ensuring low-latency performance. Additionally, the TOPAZ Cable system provides ultra-low-latency connectivity between Asia and North America, being the first subsea cable to connect Japan to Canada with an extendable route to Seattle. This addresses the growing demand for high-bandwidth digital content.

For the Asia-Europe segment, Telin contributes to major submarine cable consortiums such as SEA-ME-WE 6, SEA-ME-WE 5, and SEA-ME-WE 4. The PEACE Cable system revolutionizes connectivity between Asia and Europe by addressing capacity scarcity and bypassing traditional chokepoints like the Malacca Strait. This advanced network provides enhanced route diversity, superior low-latency performance, and scalable bandwidth tailored to hyperscalers and enterprises.

Complementing these efforts is the ICE Project, which integrates seven major cable systems to position Indonesia as a global digital connectivity hub. By ensuring redundancy and mitigating risks, ICE strengthens Indonesia’ss role in global digital transformation while reflecting Telin’s mission to create a sustainable and interconnected digital future.

Digital Platform: Redefining the Global Connectivity Ecosystem

Telin’s digital platforms, namely NeuTrafiX, TNeX, and NeuAPIX, are at the forefront of its innovation strategy, catering to the dynamic needs of enterprises and hyperscalers. Significant investment in developing advanced platforms has redefined the standards of global connectivity, enabling enterprises to operate with greater efficiency and scalability.

NeuTrafiX: Transforming the Voice and Messaging Ecosystem

At the heart of Telin’s wholesale voice strategy is NeuTrafiX, a groundbreaking public digital exchange platform that revolutionizes the way voice and messaging services are transacted. NeuTrafiX offers a Pay-As-You-Go model, enabling carriers and enterprises to seamlessly connect, negotiate, and transact in a secure and transparent ecosystem. Since its launch, NeuTrafiX has demonstrated significant success, processing over 1.5 billion SMS transactions and delivering 88.77 million minutes of voice traffic as of November 2024.

NeuTrafiX provides unmatched visibility into costs and routes, empowering customers to optimize their operations and reduce inefficiencies. By integrating voice and messaging services into a unified platform, NeuTrafiX simplifies complexities and enhances operational agility for businesses of all sizes. Planned enhancements, including real-time analytics, AI-powered traffic routing, and advanced messaging services, ensure the platform’ss continued relevance and scalability. NeuTrafiX’ss transparent ecosystem fosters seamless connections between carriers and enterprises, making it a preferred choice in the market.

TNeX: Revolutionizing Global Connectivity

TNeX connects over 290 Points of Presence (PoPs) across 120+ data centers globally, allowing enterprises to scale their digital operations with unmatched flexibility. Offering features like instant provisioning, on-demand bandwidth, and Layer 1 & 2 connectivity, TNeX is a cornerstone of Telin’s digital strategy. In 2024, TNeX launched Layer-3 connectivity, making it the first platform to integrate Layers 1, 2, and 3. This innovation resolves the challenge of meeting diverse connectivity needs across enterprises and hyperscalers, ensuring flexibility and scalability.

NeuAPIX: Empowering Seamless Communication

NeuAPIX, Telin’s Communication Platform as a Service (CPaaS), enables stakeholders to respond quickly and seamlessly to customers on multiple channels. NeuAPIX’ss AI-powered Virtual Assistant supports real-time query resolution across channels, 24/7, with seamless human intervention for complex queries.

Since 2023, Telin has been a Telecom WhatsApp Business Solution Provider (Telco BSP), part of Meta’ss directory. This role allows Telin to integrate NeuAPIX solutions with the WhatsApp Business Platform, facilitating businesses in utilizing WhatsApp for customer communication. Telin also provides technical support and troubleshooting services to ensure prompt issue resolution. In 2024 alone, Telin successfully managed a total message volume of 847 million, demonstrating its capacity to drive impactful outcomes for clients.

These initiatives led Telin to achieve several prestigious awards in 2024, including Submarine Telecom Company of the Year and A2P SMS Monetization of the Year at the Asian Telecom Awards 2024, the Global Connectivity Award at the 2024 MEFFYS Awards for its innovative global roaming and subsea cable systems, the People and Culture Award at the Carrier Community Global Awards 2024, and the Best Asia-Pacific Connectivity Provider Award for the second consecutive year at the Global Carrier Awards 2024.

*Using Cloud Operating Models to Upgrade an Aging System for Three Group Solutions*

Three Group Solutions aggregates global mobile network assets owned by its parent company, CK Hutchison, with wholesale, enterprise, and Internet of Things (IoT) solutions. The company helps CK Hutchison’ss mobile operators boost their margins and deliver new solutions, but its ageing MVNE environment hindered efforts to grow its wholesale business and improve agility.

“Imagine having over 30 suppliers, each reaching their end of service at different intervals,” says Duminda Sudusinghe, general manager at Three Group Solutions. “We were constantly making updates and coordinating with customers and operators. This made the process increasingly unmanageable.”

Three Group Solutions needed a modern cloud environment to maximize its networks&’ full potential and discovered that cloud solutions from CSG and WG2 would help lower barriers to innovation. The company could entrust CSG and WG2 with infrastructure management and upgrade coordination while it focused on monetizing core offerings, like white-labelled mobile virtual network operator (MVNO) services.

*Growing Customers 5x in 2 Years with a Complete Cloud Network*

With the help of CSG and WG2, Three Group Solutions is paving the way for future growth. This innovation at scale, built on robust cloud infrastructure, has transformed how it serves customers. “Before, each new customer needed a unique build from scratch,” says Tom Gardner, director of enterprise, wholesale, and IoT products at Three Group Solutions.”Now, most of the setup is common for everyone, and only the final 20% is customized. This new method is more efficient, cheaper, and easier for us and our customers.”

By optimizing operations in the cloud, Three Group Solutions is already seeing results.”We have reduced third-party vendors by 80% and maintained a consistently lean team despite growing by five times in less than 2 years,” says Gardner.”With CSG and WG2 solutions on AWS, we can onboard customers in 6-8 weeks instead of 9 months.”Built on the cloud and delivered as a service, Three Group Solutions’s mobile core network facilitates simplicity, cost efficiency and continually evolving capabilities and features, allowing it to innovate faster.

With a cloud-native architecture, Three Group Solutions’s business now continually evolves and scales, as does the platform supporting it, with enhanced redundancy and no end-of-life. The company can support the most intricate partner relationships, which in turn makes it simpler to monetize connectivity at scale and onboard new customers faster.

Looking ahead, Three Group Solutions aims to extend its offerings beyond MVNOs to its IoT and industrial wireless customers, thus paving the way for continual innovation and enhanced customer service in the ever-evolving telecommunications sector.