Bots should ‘talk’ exactly like humans, right? Wrong. They should sound human but always nudge the conversation towards a desired outcome. Just like movie characters do, said one leading conversation designer at the Chatbot Summit in Berlin. What’s the most 21st century job you can think of? I challenge you…

In 2016, Microsoft CEO Satya Nadella said bots are the new apps. A little premature, perhaps. But there is a growing community of AI engineers, UI specialists and marketers that believe bots’ time will come. Tim Green joined more than 200 of them at last month’s Chatbot Summit in Berlin.…