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How Text Messaging Bridges the Empathy Gap Insights Directory ReportMessaging Channels

How Text Messaging Bridges the Empathy Gap

Oisin Lunny, Chief Evangelist at OpenMarket, discusses how enterprises are harnessing ’empathy’ to deliver a uniquely tailored and exceptional customer experience for their users, as explored in depth in their new eBook, the Empathetic Interaction. Take a moment to think about the last communication you had with a friend, colleague,…
Sam Hill
October 5, 2017
Gemalto: How can we meet the IoT expectations of consumers? Connectivity & WholesaleInsights Directory Report

Gemalto: How can we meet the IoT expectations of consumers?

Didier Benkoel-Adechy of MEF Member Gemalto examines the findings from their new report on consumer’s expectations regarding the Internet of Things, and delves into what people expect to be doing with their smart connected devices in the near and distant future. Connected devices, such as smartphones and wearables are now…
Sam Hill
September 5, 2017
New Ovum CLX report shows strong enterprise appetite for A2P messaging, RCS and chat bots Insights Directory Report

New Ovum CLX report shows strong enterprise appetite for A2P messaging, RCS and chat bots

A third of businesses are ready to use Rich Communications Services (RCS) messaging, a quarter are already using chat bots and 23% indicate that their use of two-way (actionable) SMS has increased. That’s according to Ovum’s Enterprise Messaging Survey, developed in partnership with CLX and Symsoft. The report, which explores…
Sam Hill
August 22, 2017
MEF