Executive Insights Archives

Enterprise Communications Executive Insights

Executive Insights Series: AA Ireland on the rise of virtual mobile agents

How did car insurer AA reduce its customer handling times by 40 per cent? Simple. It gave customers the ability to self-serve using a chatbot. In this Executive Insights video supported by Sinch, Louise McCormack, Customer Lifecycle Manager at AA Ireland, explains more.

MEFMarch 18, 2020

Enterprise Communications Executive Insights Internet of Things Mobile Payments

Executive Insights Series: Mercedes Benz on the transformative power of chat bots

In this Executive Insights video supported by Sinch, Nikola Aschoff, head of extended digital services at Mercedes-Benz, explains how bots are giving drivers fast and convenient answers to hundreds of questions.… “How do I turn on the air con?” It’s an important question for the new car owner.

MEFMarch 12, 2020

Executive Insights

Executive Insights: Oscar Gallego, Global Head of Smart Communication & Security, Vodafone

Is RCS the future of enterprise messaging? Can it stay free of spam? And why is messaging the best option for workplace collaboration? Oscar Gallego, Global Head of Smart Communication & Security at Vodafone, shares his views.

MEFJune 3, 2019

Enterprise Communications Executive Insights Interviews

Executive Insights: Dori Gurwitz, PWC

In a recent report, PWC argued that messaging bots could play a role in transforming customer service. The consultancy is a firm believer in the port of enterprise messaging. In an exclusive video for MEF and Infinite Convergence, Dori Gurwitz, managing director of PWC New York, explained more… Last year,…

MEFMay 6, 2019

Enterprise Communications Executive Insights

Executive Insights: Sven Sziedat, T-Systems International

Why are some of the world’s biggest companies using public messaging apps to transmit sensitive personal data? Sven Sziedat, Head of Mobile Enterprise Services at T-Systems International, shares his experience and ponders the alternatives in this exclusive Future of Messaging series video supported by Infinite Convergence. Many people are concerned…

MEFApril 30, 2019

Enterprise Communications Executive Insights

Executive Insights: Raul Castanon-Martinez, 451 Research

Most enterprises still allow their employees to use insecure messaging apps to exchange private data. And even when they mandate more secure alternatives, workers often bypass them. Why is this? Raul Castanon-Martinez, Senior Analyst – Workforce Collaboration, 451 Research, shares his insights in this exclusive Future of Messaging series video…

MEFApril 22, 2019

Enterprise Communications Executive Insights

Executive Insights: RealNetworks on advances in facial recognition technology

RealNetworks’ investment in machine learning tech has yielded many diverse results. Last year, it moved the company into the facial recognition space. In an exclusive video, RealNetworks’ Mike Vance talks about the SAFR platform… Most people would know RealNetworks as a streaming music and video specialist. Many MEF insiders might…

MEFApril 17, 2019

Enterprise Communications Executive Insights

Executive Insights #MWC19 Special : Anurag Lal, CEO, Infinite Convergence

Messaging has triumphed in the consumer space. Now, it’s invading the workplace. And why not? Messaging helps people work faster and smarter. But there’s a problem: security. In this exclusive Future of Messaging series video, Anurag Lal, CEO of Infinite Convergence, addresses the topic… When Infinite Convergence launched the secure…

MEFApril 11, 2019

Executive Insights

Executive Insights: RealNetworks on blocking the SMiShers

To hit back at the fraudsters who target enterprise messaging, MNOs first have to identify the dodgy traffic. In an exclusive video, RealNetworks’ Surash Patel talks about the machine learning tech that’s helping them to do it… Last year, on the MEF site, Barclays Bank’s Jamie Byles used the following…

MEFApril 10, 2019

Executive Insights Interviews Music Regulation

Executive Insights: Carrier Billing Global Outlook & Opportunities – Fernando Luciano, Telefônica Vivo

Direct carrier billing is a convenient alternative to cards for millions of users. But for those without cards, it’s a route to healthcare, education and vital utilities. In this DCB video supported by Bango, Fernando Luciano, director of digital services and innovation at Telefônica Vivo, explains why. Most people think…

MEFAugust 14, 2018

Executive Insights Series: AA Ireland on the rise of virtual mobile agents

Executive Insights Series: Mercedes Benz on the transformative power of chat bots

Executive Insights: Oscar Gallego, Global Head of Smart Communication & Security, Vodafone

Executive Insights: Dori Gurwitz, PWC

Executive Insights: Raul Castanon-Martinez, 451 Research

Executive Insights: RealNetworks on advances in facial recognition technology

Executive Insights #MWC19 Special : Anurag Lal, CEO, Infinite Convergence

Executive Insights: RealNetworks on blocking the SMiShers

Executive Insights: Carrier Billing Global Outlook & Opportunities – Fernando Luciano, Telefônica Vivo

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