At least 25 billion political text messages will be sent in the US between now and election day as messaging platforms develop increasingly sophisticated voter mobilization strategies. In a domain where ethics, voter privacy, and the legal framework are paramount, the insurgence of AI will challenge the players in the…

CEO of Lewis Insight, Chris Lewis shares his take on a session from the recent  MEF CONNECTS Omnichannel 2023, where he joined an expert panel to discuss the inclusive design approach to omnichannel and the key activities industry stakeholders should undertake right now to embrace inclusivity. At the Mobile Ecosystem…

The increased emphasis on ‘customer experience’ suggests a real step forward for the telecoms industry. However, digital-first and mobile-first approaches can actually amplify the problems facing those groups identified as being often excluded from the benefits of services. The disabled, elderly, economically underprivileged as well as those not yet connected…