Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news…
BICS Achieves ISO 27001 Certification
We are very proud to announce that BICS has recently obtained an ISO 27001 certification. This internationally recognized certification demonstrates BICS’ commitment to infallible information security management and dedication to protecting sensitive data and managing risks effectively.
BICS has been following the ISO 27001 standard for years and initially built its security framework based on the standard, including the water-tight management of assets, incidents, vulnerabilities, and facilities, as well as robust physical security and human resources. BICS has also established its own Cyber Security Incident Response Team (CSIRT) and detection centers, adding to its arsenal against cyber threats.
“Ensuring BICS demonstrates the ultimate in information security and robustness in an era of cyber threats, and having the certification to prove our commitment, are core goals for our business operations,” says Stéphanie Horeau, IT Security Governance Specialist at BICS, who led and coordinated the certification process. “I am really happy that we have achieved the ISO 27001 certification. It provides strong evidence to prospects and customers that information security is a priority for us. I couldn’t be prouder of the teams involved and thank them for their support during this certification journey!”
Read more…
Hastings Direct Loans automates loan decisioning and fraud catch with IDVerse identity infrastructure
London, UK – 2 October 2024 Hastings Direct Loans (part of the Hastings Group) has selected IDVerse to continue its mission of automating their customer journey to scale into future ambitions.
By adding IDVerse’s identity tools Hastings Direct Loans, a technology and data fintech company, continues the theme of innovation and constant improvement needed to become a category leader. The addition of IDVerse’s automated reinforcement learning enhances the accuracy and reliability of the identity verification processes whilst adapting to ever evolving fraud vectors.
Adam Desmond, Commercial Director, IDVerse commented: “Sam and the entire team at Hastings have been amazing to work with. They understand the need for fintechs to use the latest technology and data to drive improved outcomes in customer experience – which led to better business outcomes. Being able to exchange information at speed during the integration has allowed us to show the true value of the tech near instant time.”
Desmond continues: “IDVerse is very proud of the partnership we have developed with Hastings and have already begun to introduce more of our identity tools to further help them automate and scale into becoming a category leader in the unsecured lending space. The team is very much looking forward to helping them reach their ambitious growth plans.”
eCommerce Fraud to Exceed $107 Billion in 2029
Hampshire, UK – 7th October 2024: A new study from Juniper Research, the foremost experts in fintech and payment markets, has revealed the value of eCommerce fraud will rise from $44.3 billion in 2024 to $107 billion in 2029; a growth of 141%.
The study found that AI is fuelling the sophistication of attacks across the eCommerce ecosystem, with the use of deepfakes created using AI to defeat verification systems being a key threat. This threat, combined with rising levels of ‘friendly fraud’, where fraud is committed by the customer themselves, such as refund fraud, is increasingly threatening merchant profitability.
AI is enabling fraudsters to remain ahead of security measures and commit sophisticated attacks on a greater scale. By creating credible messages and a large number of synthetic identities, AI is facilitating higher quality attacks with an unprecedented frequency. These technologies are also highly scalable; empowering fraudsters to heavily automate their attacks and overwhelm rules-based prevention systems.
Report author Thomas Wilson added, “eCommerce merchants must seek to integrate fraud prevention systems that offer AI capabilities to quickly identify emerging tactics. This will prove especially important in developed markets, where larger merchants are at higher risk of being targeted for fraud, such as testing stolen credit cards.
Sinch Honored with Frost & Sullivan’s Enlightened Growth Leadership Award
STOCKHOLM, Sweden – October 7, 2024 – Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, is pleased to announce that it has been awarded the Enlightened Growth Leadership Best Practices Recognition by the Frost & Sullivan Institute. This prestigious award celebrates Sinch as a Company of Action, for demonstrating best practices in its growth journey, while aligning with Frost and Sullivan’s “innovation to zero” initiative, which focuses on addressing global challenges through sustainable and responsible business practices.
“We are honored to be recognized for our commitment to sustainable growth, innovation, and our dedication to our employees, partners and customers.” shared Jonathan Bean, Chief Marketing Officer at Sinch. “This award reflects our focus on enhancing the customer experience by fostering a culture of responsibility, excellence, and forward-thinking. It also serves as a reminder of our ongoing commitment to reducing our environmental impact, fostering inclusive workplaces, and upholding the highest standards of ethical business practices with our customers and partners,” added Bean.
Read more…
SAN FRANCISCO, October 1, 2024 — Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an integration in collaboration with OpenAI to bring the company’s new Realtime API to the Twilio platform. The integration of streaming speech-to-speech (S2S) capabilities – part of the Realtime API – will enable over 300,000 Twilio customers and more than 10 million developers to build powerful conversational AI virtual agents leveraging OpenAI’s flagship multilingual and multimodal GPT-4o model.
The new integration builds on existing OpenAI and Twilio product integrations announced last year to bring the power of LLMs to the customer engagement platform.
“Integrating OpenAI’s Realtime API with Twilio’s platform enables businesses to offer more natural, real-time AI voice interactions at scale,” said Inbal Shani, Chief Product Officer, Twilio Communications. “Businesses can use this to create voice experiences that feel more human and can reduce operational costs and drive higher customer satisfaction.”
