Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news…

IMImobile North America Delivers Messaging Solution to American Senior Communities to Help Keep Families Informed About COVID-19

Global cloud communications software and solutions provider IMImobile PLC, announced it has partnered with American Senior Communities (ASC) to help support its strategic approach for effectively communicating COVID-19 information to resident families and employees for nearly 90 facilities across Indiana. The IMImobile solution enables ASC to calm concerns and fears of families distanced from loved ones residing in their nursing homes, while meeting the Indiana State Department of Health communication guidelines.

“In light of the COVID-19 outbreak, we have seen enterprises in need of new and creative ways to better serve their customers and communities and stay connected in ways that are relevant,” states Bruce Bales, CEO of IMImobile, North America. “We are thrilled to be able to provide this type of solution for such critical care facilities that serve our communities such as ASC.”

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The European IoT market will exceed $ 26B this year boosting subscription-based business models

In Telecoming we have analyzed the role of connected objects in the new subscription economy. In 2020 there will be more than 10B connected objects in Europe, according to Juniper Research.

This figure will grow by 25% each year until 2023. The European IoT hardware and software market will exceed $ 26B in 2020, representing 25% of the global market estimated at more than $ 105B for this year. With an average year-on-year growth of 18%, the European market will reach 41B in 2023.

According to Roberto Monge, our Chief Operations Officer: “The monetization of connected objects is one of the significant challenges of the future. Besides, businesses have changed radically in recent years giving rise to what is known as subscronomics. IoT opens the door to consolidate this social-economic movement promoted by technology and new users’ habits.”

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Route Mobile [UK] Limited Stands Overall 2nd In UK’s Top Fastest-Growing Indian Companies List

Route Mobile Limited [UK], a cloud communications platform service providers has announced that, it has received an honourable recognition of being the most fastest growing companies in Technology & Telecom sector and overall 2nd in the 7th edition of the Grant Thornton India meets Britain Tracker, developed in collaboration with the Confederation of Indian Industry (CII).

Growing at the rate of 202%, RMLUK is placed in the top 10 fastest growing Indian companies in the UK list under the Technology and Telecom sector. This has been the third time that RMLUK was featured in the list by Britain Tracker. These recognitions were announced on a webinar where the Indian High Commissioner of UK was also present along with ministers and honourable dignitaries from UK who attended the webinar organized by Confederation of Indian Industry & Grant Thornton.

While expressing his gratitude, Rajdip Kumar Gupta, Managing Director and Group Chief Executive Officer- Route Mobile Limited said, “As we all are fighting a pandemic this year and striving to win against the new challenges that come our way under these circumstances, it is our belief that we all together may be able to achieve greater than our expectations and the world may bounce back with extremely positive energies in no time. Receiving such recognitions only helps boost our morale and further motivates us to keep working and innovating at the best of our capabilities. We understand that there is a huge potential and adaptability of cloud communications globally as well as in India and we believe we are ready for being one of the market leaders with our services and solutions.”

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Bupa Switches On WhatsApp Messaging For Customer Service

Health insurer Bupa has added WhatsApp messaging to its customer service channels, providing consumers with an alternative to waiting on the telephone. The service means customers who are on hold will be given the option to communicate in a secure WhatsApp messaging channel with a real person and enjoy the same level of expertise they would receive over the phone.

It comes at a time when more customers are calling contact centres due to temporary Bupa retail store closures as a result of COVID-19.

Developed in partnership with LivePerson, this solution represents the first time in Asia-Pacific that diversion to WhatsApp via Interactive Voice Response (IVR) has been made available for public-use. Previously, companies were only able to divert customers to SMS.

“To make this a success, we bolstered the numbers of messaging agents and delivered specialised training on WhatsApp customer service delivery. Upskilling our team is a key element in developing Bupa’s Contact Centre of the Future,” Niemandt said.

“With customer appetite for using the service growing steadily, our intent is to open this up to 100 per cent as soon as possible. We are extremely excited about the possibilities,”

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Tata Communications: Taking Cloud to the Next Level

We recently caught up with Rajesh Awasthi, Global Head of Cloud and Managed Hosting Services at Tata Communications, to learn how he sees the market for cloud solutions taking shape, where enterprises are harnessing the cloud’s potential, where they’re struggling, and what it means for Tata Communications to be a VMware Cloud Verified provider.

“When we look at the cloud, we view it through a lens that is mindful of the present and the future,” Awasthi says. “Tata Communications focuses on helping businesses understand and navigate market challenges and growth opportunities by making the most of digital solutions that span across network, mobility, collaboration, and security services while simultaneously positioning them to benefit from the Internet of Things, artificial intelligence, automation, and analytics. We deliver customized digital solutions to our customers seamlessly through the cloud, which in turn is underpinned by one of the most advanced, wholly owned, sub-sea fiber-optic networks in the world.”

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