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Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news…

BICS launches ‘Roaming SMS Translator’ to support international messages beyond the 2G & 3G sunset

The solution means travellers and devices coming from mobile networks still using 2G and 3G messaging technologies won’t lose the service while roaming abroad, even if local operators don’t support 2G or 3G.

International communications enabler BICS has launched a new solution to support international SMS on more advanced networks no longer supporting 2G or 3G technologies. The solution supports operators who don’t support or have sunset their 2G & 3G core networks, ensuring they don’t exclude inbound roamers from networks using older SMS protocols.

Aside from preventing a ‘roaming gap’ that leaves devices unconnected, and operators unable to monetise certain types of roaming traffic, there is another key issue from network SMS incompatibility – ‘welcome SMS’. Roamers receive these messages when they arrive in a new country, informing them of the rates for using data, calls or SMS while abroad and providing local emergency numbers. In more and more markets, there is a regulatory requirement to send these messages. Without support for SMS from 2G/3G networks, operators not only face a loss in SMS roaming revenue but also risk affecting the monetisation of calls and data.

BICS’ Roaming SMS Translator complements the release of a similar solution in 2023 for VoLTE roaming to preserve post-sunset voice roaming. Beyond network sunsetting, however, it also solves a challenge for newer greenfield operators who have built their networks on 4G and 5G only. Such networks will experience the same problems as those which have completed sunsets. This would leave service gaps in roaming connections with operators from developing markets – leading to poor user experience for users and reduced revenue for operators.

“It’s great that telecoms is focused on adopting new technologies like 5G or 6G. However, it’s essential for operators to also address any potential issues that leave people behind in the pursuit of innovation.” says Jorn Vercamert, VP Customer Solutions & Products “BICS believes a connected world is a stronger world, and is rapidly finding solutions to bridge the digital divide. Our VoLTE enabler solution released last year did this for voice services, and now SMS Translator is doing the same for SMS.”

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Dexatel Secures Gold at 2024 Asia-Pacific Stevie Awards

Tallinn, Estonia, 10 April 2024 – Dexatel secured a Gold Stevie® Award in the Innovation in Technology Development within the telecommunications industries in the 11th annual Asia-Pacific Stevie Awards today.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 markets of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 22 years.

Dexatel’s winning product, the omnichannel inbox, transforms customer support with its seamless integration and consolidated communication channels. As CEO Lilia Yeghiazartyan remarked, “I am immensely proud of our team’s achievement in winning the Gold Stevie Award. This accolade is proof of the dedication and ingenuity of our team in delivering cutting-edge solutions that upgrade customer engagement. I extend my heartfelt congratulations not only to our team but also to all the other nominees. Your contributions within the telecommunications sector are truly commendable.”

Following this recognition, Dexatel has continued to improve the accessibility and usability of the omnichannel inbox. Streamlined the onboarding process to under 5 minutes with enhanced platform access, the updated API documentation facilitates easier integration and usage.

iProov Launches Biometric Solution Suite

iProov, a leading provider of science-led biometric technology, today announces the launch of the iProov Biometric Solutions Suite. The suite gives access to biometric solutions for remote onboarding and biometric authentication, including the newly-named Express Liveness and Dynamic Liveness, formerly known as Liveness Assurance and Genuine Presence Assurance respectively.

In response to the escalation of generative AI and deepfakes, the market is increasingly recognizing the critical role of liveness detection in safeguarding remote systems from fraudsters. iProov is at the core of this, armed with unique insights into the movements of sophisticated threat actors through the iProov Security Operations Center, which monitors and responds to threats across the globe.

Alongside the launch of the iProov Biometric Solution Suite, the company also unveils a new visual identity that reflects the innovative and science-led culture of the organization. “This is a significant milestone for iProov,” said Andrew Bud, founder and CEO, iProov. “We have a world-class team of scientists, threat intelligence specialists, and ethical hackers who are driving biometric innovation to fight AI with AI. What we look like on the outside finally reflects what we look like on the inside.”

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Infobip becomes an Oracle Independent Software Vendor partner

Vodnjan, Croatia, April 10th, 2024 – Infobip, a global cloud communications platform and a member of Oracle PartnerNetwork (OPN), today announced it has enhanced its relationship with Oracle, becoming an Independent Software Vendor (ISV) with access to Oracle Integration Cloud.

Now, businesses using any Oracle solution can access Infobip’s omnichannel platform through Oracle Cloud Marketplace (OCM). They can quickly orchestrate powerful interactions, help increase customer satisfaction, boost sales, and improve campaign performance.

Businesses can achieve their objectives through Infobip’s network of more than 800 direct operator connections and reliable network delivering more than 100 billion messages a year, and Oracle’s best-in-class marketing and sales solutions for B2C and B2B companies.

“Oracle is committed to providing leading customer experience solutions that help our global business-to-business and business-to-consumer customers use data more intelligently to significantly enhance the engagements they have with their customers,” said Stephen Streich, group vice president of product management, Oracle Marketing. “Our collaboration with Infobip will give our customers access to the latest communication solutions to help continuously deliver value.”

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Roland Smertnig Joins Zeotap as Senior Advisor and Shareholder, Bolstering Zeotap’s Market Strategy in Global Banking Sector

Berlin, 10th of April, 2024 – Zeotap, the European enterprise customer data solutions provider, proudly announces the strategic appointment of Roland Smertnig as Senior Advisor and Shareholder. With over 33 years of experience in the financial services sector, including a significant tenure as the Group Chief Growth Officer (Financial Services) and Investment Chair at Accenture DACH, Roland brings a wealth of experience and an extensive network in the IT service and software industries to Zeotap.

Daniel Heer, Co-founder and CEO of Zeotap, expressed enthusiasm about Roland’s appointment: “Roland’s extensive experience and innovative approach in the banking sector make him an invaluable addition to our advisory board. His expertise in cloud-based solutions will be instrumental in refining our strategies, helping banks transition to advanced digital landscapes.

Roland will play a key role in shaping the strategic direction of Zeotap CDP offerings, particularly focusing on enhancing digital transformation initiatives for banks. His vast experience, including leading extensive IT post-merger integrations and overseeing major cloud transformation projects, will be crucial in helping financial institutions evolve their core functions, fostering new business models, and redefining customer service and experience.

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