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Navigating the Shifting Customer Engagement Landscape in the USA

Navigating the Shifting Customer Engagement Landscape in the USA

Navigating the Shifting Customer Engagement Landscape in the USA MEF's latest annual survey results reveal a dynamic shift in how consumers in USA wish to interact with companies on their mobile devices, presenting strategic implications for marketing and customer service investments. The most striking finding is the sustained dominance of…
Myra Bachtiar
July 18, 2025
I am Concerned about The Following When Paying with My Mobile Phone

I am Concerned about The Following When Paying with My Mobile Phone

Rising Security Concerns Signal Key Risks & Opportunities For Mobile Payments Sector MEF's 11th Annual Consumer Survey shows concerns about payment security are rising, with 40% fearing stolen details in 2025 compared with 30% in 2021. Worries about unauthorised charges (38%), subscriptions (37%), and overbilling (34%) also grew - each…
Myra Bachtiar
June 27, 2025
Listened to a Podcast

Listened to a Podcast

APAC's Podcast Audience is Growing Fast Data on Podcast consumption, as reported by respondents in MEF's 11th Annual Consumer Survey, reveals a compelling narrative in the Asia Pacific region. India's podcast listenership jumped an extraordinary 22 percentage points in a single year, reaching 52% in 2025. This exceptional growth outpaces…
Myra Bachtiar
June 27, 2025
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