Agenda
The future of Enterprise Communications: An Exclusive Gathering for Tech & Commercial Leaders
8:00 AM | Registration & Coffee
Welcome to the event. Enjoy morning refreshments while connecting with peers and industry leaders.
9:00 AM | MEF welcome & Opening Remarks
- Dario Betti – CEO, Mobile Ecosystem Forum (MEF)
- Nick Millward, Advisor – MEF
A warm welcome from MEF’s CEO, setting the stage by outlining the event’s purpose and the critical role of mobile innovation in driving enterprise growth.
9:10 AM | The Evolving Relationship Between Enterprise and Consumers
- Gavin Patterson, Director of Data – MEF
In this Session we will be exploring how shifting customer expectations and digital innovation are redefining engagement in the mobile telecoms ecosystem. Discover insights into how enterprises are leveraging data, AI, and connectivity to deliver hyper-personalized experiences and build long-term loyalty. This session will provide actionable analysis on emerging trends shaping the future of enterprise–consumer interactions in a rapidly connected world.
9:45 AM | The Power of Great Communication
- Nick Millward, Advisor – MEF
- Stewart Till CBE, President – Till Entertainment
10:05 AM | Lessons from a Small Business Leader in Consumer Communication
- Nick Millward, Advisor – MEF
- Laura Cecilia De La Cruz Camargo, Founder – Muze Di Fura
10:15 AM | The New Frontier of Customer Experience
- Nassia Skoulikariti, Project Director – IoT – MEF
- Ramy Riad, Director, AI GTM & Messaging Strategy, MEF Member Board of Directors – Cisco
Discover how AI is redefining customer experience across contact centres and enterprise communication. Hear from Cisco and industry leaders on the new frontier of intelligent engagement—where automation, data, and human insight combine to improve efficiency, reduce costs, and deliver more personalised, seamless interactions between businesses and their customers.
10:45 AM | Networking Coffee Break
11:05 AM | How Gemini transforms enterprise mobile communications through AI
- Salvador Vazquez, Head of Android Partnerships UKI & Nordics – Google
Gain insights from Salvador Vazquez, who leads Android Partnerships in the UK at Google, as he explores how Gemini is transforming enterprise mobile communications through AI. Discover how intelligent technology is enhancing productivity, communication, and customer engagement — enabling enterprises to deliver smarter, more connected, and secure experiences in an AI-driven, mobile-first world.
11:25 PM | Google and Carriers perspective of business to consumer communications
- Nick Millward, Advisor – MEF
- Tim Atkinson, Business Development – Google
- Claudine Bell, Partner Business Manager, Messaging and Payments – Virgin Media O2
- Anna Smith, Senior Product Manager, Messaging – BT
Gain insights from Google and leading mobile Carrier perspectives on the evolving landscape of business-to-consumer communications. Explore how technology, messaging channels, and trust are shaping customer engagement, what consumers expect from brands today, and how enterprises can build more meaningful, secure, and revenue-driving connections in an increasingly mobile-first world.
11:55 AM | Do brands engage consumers in the way consumers want to engage with brands?
- Nick Lane, Chief Messaging Officer – Mobilesquared
Explore whether brands truly engage consumers the way consumers want. Discover how aligned brand and consumer intentions are, how often real engagement happens, and where new opportunities will emerge over the next 12–24 months — drawing on the latest enterprise insights, consumer trends, and market research.
12:25 PM | Is Voice Still Relevant Today?
- Isabelle Paradis, Programme Lead, Connectivity & Wholesale – MEF
- Michael Fereday, Product Marketing Manager – Commify
- Sophie Bruce, Founder & CEO – MOLO
- Mike Mills, Managing Director – Gamma Service Provider
Examine the evolving role of voice communication in a digital-first world. Explore how brands, carriers, and technology providers are redefining voice for customer engagement, authentication, and trust — and why, despite new channels and AI advances, voice remains a powerful and relevant tool for meaningful human connection.
12:55 PM | Networking Lunch
2:05 PM | Spotlight: The Future of Mobile is AI ?
- Peter Morgan, Founder & CEO – Deep Learning Partnership
Join Peter Morgan, Head of AI Programmes at Oxford University & Said Business School, for a deep dive into how artificial intelligence is shaping the future of mobile. Explore emerging innovations, ethical implications, and opportunities where AI will transform connectivity, user experience, and enterprise strategy across the global mobile ecosystem.
2:30 PM | Communications as a Service for Brands & The Consumer
- Dario Betti, CEO – MEF
- Dave Boddington, Digital and Messaging Produce, Strategy and Delivery – Infobip
- James Gwillim, Business Development Manager – Wholesale & Trading – Twilio
- Bradley Betts, Director of Operator Partnerships – Sinch
Explore how Communications as a Service (CaaS) is transforming how brands connect with consumers. Learn how cloud-based platforms, APIs, and AI-driven messaging enable scalable, personalized, and secure interactions — helping enterprises enhance customer experience, reduce costs, and create seamless engagement across multiple digital and mobile channels.
3:00 PM | How do you know if your customer is real?
- Tim Green, Programme Director, ID and Data – MEF
- Andrew Bud CBE FREng FIET, Founder & CEO – iProov
Discover how businesses can verify identity and build trust in a world of digital interactions. Explore the latest innovations in authentication, fraud prevention, and digital identity management that help brands ensure their customers are real, protect against scams, and deliver secure, frictionless experiences across every communication channel.
3:30 PM | Networking Coffee Break
4:00 PM | How do you productize Enterprise Verification?
- Stefano Nicoletti, Head of UK SID Registry – MEF
- John Bruner, CEO – Aegis Mobile
- Waheed Adam, Executive Chairman – iTouch Messaging Services
- Robert Jones, Chief Commercial Officer – Brand Assure
- David Ashman, Head of Compliance – MCP Insight
Learn how businesses can turn enterprise verification into a scalable product. Explore strategies for integrating identity checks, authentication, and compliance into offerings, creating value for clients while reducing risk. Discover best practices for packaging verification as a service that drives revenue, ensures trust, and meets evolving enterprise and regulatory needs.
4:30 PM | Who's calling? Can wallet apps change call centre authentication?
- Tim Green, Programme Director, ID & Data – MEF
- Glyn Povah, Head of Global Product Development, Digital Identity – Telefónica Tech
- Matthew Hornsey, Head of Product and Purchasing – TMT ID
4:55 PM | Closing Remarks & Call to Action
- Dario Betti, CEO – MEF
The CEO returns to close the formal agenda, sharing key takeaways and outlining a roadmap for how attendees can continue their journey with MEF.
