Company Profile/

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world’s most flexible cloud communications platform.

MEF Minute/

All change at the omnichannel contact centre – 11 big takeaways

Ominchannel is sweeping through the business world. Every company knows it has to give customers the full range of communications channels – and to make sure those channels are linked. Last week’s MEF webinar looked at how this revolution is changing the contact centre. Here are the highlights.

Call centres are rarely called call centres any more. They are contact centres now. And quite right too, with customers getting in touch by text, email, social media, OTT messaging and live chat.