Our purpose at Santander UK is to help people and businesses prosper. We are a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across our Retail and Corporate Businesses.
We have set ourselves an ambitious target – to become one of the best banks in the UK to work for. We’re transforming our business, creating a Simple, Personal and Fair culture in a dynamic and creative environment. We are committed to making a difference, aiming to help one million people by 2020 through the Discovery Project.
Our customers come from a wide range of backgrounds, and so do our people. We aim to reflect and celebrate diversity in our workplace in order to create an inclusive culture that adds real value to our business.
When the lockdown closed Santander Bank’s branches, the company knew it needed to find a new way to conduct customer conversations. As part of a serialisation of articles and interviews from MEF’s Future of Messaging Guide 2020 supported by Syniverse, we spoke to Anthony Flack, Santander’s head of digital delivery about their insights into implementing chat bots that can successfully streamline services for customers remotely.