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The Global Carrier Billing & Mobile Payments Summit returns to Amsterdam on the 17th and 18th September. The 2024 edition will see Informa Tech and the Mobile Ecosystem Forum join forces to deliver the world’s largest event dedicated to Direct Carrier Billing and Mobile Payments.

Representatives from Mobile Network Operators throughout the UK, Europe, Africa and the Middle East will meet to share knowledge, showcase regional successes and tackle the challenges surrounding DCB and Mobile Payments in more than twenty markets. Payment service providers will provide invaluable localised insights while top-tier merchants will showcase exciting new products ranging from AR/VR gaming to streaming and education services. Additional topics covering payment- and cyber security, regulation, digital marketing and sustainable development means GCB&MPS is the meeting place for Mobile Network Operators looking to establish, grow or showcase their Carrier Billing- and Payments offering.

With limited attendance passes available for this new-and-exclusive event format, make sure you apply for your VIP pass or secure your Attendee Registration as soon as possible. Limited sponsorship opportunities and exhibition space is still available.

Highlights of Global Carrier Billing & Mobile Payments 2023

Global Carrier Billing & Mobile Payments 2023. Watch the highlights video to get a taste of what the mobile payment ecosystem got up to in Amsterdam. The 2023 iteration of the legacy summit redefined the mobile payments landscape, by bringing together industry leaders – operators, e-wallets mobile payment providers, streaming service providers and merchants to analyse the entire mobile payments universe, predict its future, and unlock its untapped potential.

Why Attend?

As consumers become more reliant on their mobile devices for various transactions, including purchases of digital goods, subscriptions, and in-app payments, there is a need for secure and user-friendly payment options. Carrier billing, which allows users to charge purchases to their mobile phone bills or prepaid balances, presents an attractive alternative to traditional payment methods like credit cards.

However, the market is still evolving, and there are various challenges and opportunities that need to be addressed (e. g. regulatory compliance, fraud prevention, user experience optimization, market expansion, synergies with emerging technologies). GCB&MPS brings together more than 180 industry professionals to share knowledge, lessons and insights needed to navigate and thrive in this exciting market.

For Mobile Network Operators

Revenue Generation


MNOs can benefit from understanding the opportunities and challenges in both carrier billing and e-wallets. By incorporating carrier billing, MNOs can offer their subscribers a seamless payment method, increasing the likelihood of purchases and generating revenue from digital goods, services, and subscriptions. Additionally, exploring e-wallets allows MNOs to diversify their revenue streams by providing their customers with alternative payment options beyond carrier billing, catering to different user preferences.

User engagement and retention


Carrier billing and e-wallets contribute to improved user engagement and retention for MNOs. By offering convenient and user-friendly payment options, MNOs can enhance the overall customer experience, increasing customer satisfaction and loyalty. Attendees at the event can gain insights into best practices, case studies, and success stories that demonstrate how carrier billing and e-wallets have positively impacted user engagement and retention for MNOs in various markets.

Partnerships and collaboration


The event provides MNOs with opportunities to network and form partnerships with payment service providers, technology vendors, and other stakeholders in the carrier billing and e-wallet space. Collaborations with e-wallet providers can allow MNOs to integrate their services into popular digital wallets, expanding their reach and potential user base. Partnerships can also foster innovation and enable MNOs to stay at the forefront of the mobile payments industry.

Industry insights and trends


 The event offers MNOs valuable insights into the latest industry trends, market dynamics, and consumer preferences related to carrier billing and e-wallets. By staying informed about industry developments, MNOs can adapt their strategies, optimize their offerings, and seize emerging opportunities. Understanding the intersection between carrier billing and e-wallets allows MNOs to align their business objectives with the evolving needs of their customers and the wider mobile payments ecosystem.

Overall, the combined focus on carrier billing and e-wallets at the event empowers MNOs with the knowledge, tools, and connections needed to drive revenue growth, enhance user engagement, and establish strategic partnerships.

By leveraging these insights, MNOs can position themselves as key players in the mobile payments landscape and effectively navigate the evolving digital economy.

Previous Speakers

Martin Schurig

Head of Financial and Enabling Services at Telefonica Germany

Head of Financial and Enabling Services at Telefonica Germany

Heading the P&L Financial & Enabling Services at Telefonica Germany, Martin Schurig, together with his team, is enabling third parties to do business with the customer base of Germany’s largest mobile operator. He is responsible for a portfolio that includes A2P messaging products like SMS and RCS, carrier billing and app distribution services. In addition, he is taking care of the monetization of network APIs and anonymized customer data.

Martin is with Telefonica Germany since 2005 and held various positions in product management and business development in recent years. He was mainly responsible for the set-up of the financial and enabling services business unit of Telefonica Germany and led various initiatives in that area.

Richard Wheeler

Head of Android Growth & Monetisation- Google EMEA & Latin America at Google

Head of Android Growth & Monetisation- Google EMEA & Latin America at Google

Richard is the Global Head of Android Monetisation and Growth at Google. Focussed on scaling global initiatives that drive revenue for Android Ecosystem partners, in particular across carrier billing partnerships and device affordability programs. Richard was previously Head of Partnerships at Google Play and has held senior content positions at Telefonica UK, Virgin Media and France Telecom group.

Amelia Newsom-Davis

Director - Payment, Messaging and Identity at Orange France

Director – Payment, Messaging and Identity at Orange France

Amelia runs the B2B Division at Orange France in charge of business messaging, digital payments and digital identity services. Her role includes driving business development with a wide range of B2B partners spanning the financial services, communication and digital media industries.
Prior to joining Orange France, Amelia was in charge of API Business Development for Orange Group and focused in particular on the increasing the reach of the Orange Carrier Billing API launching services in over 20 subsidiaries in Europe and Africa.

Chadi Alid

General Manager Dizlee, Zain Group at Zain Group

General Manager Dizlee, Zain Group at Zain Group

Senior professional with more than 15 years’ successful record in developing long term strategies to drive innovation, customer experience and digital transformation.

Excellent adaptability to challenging markets with a cross-cultural & international business success – fluency in 4 languages

Specialties: Marketing, Business Planning, Strategy, Telecom, GSM, Mobile Financial Services, Products and Services Development, Product Management, Digital Strategy, Customer Experience.

Jason Masai

Interim Head of Digital Product at M-Pesa Africa

Interim Head of Digital Product at M-Pesa Africa

Digital leader with over 15 years experience in leading Product management, Business Strategy, execution, Digital product design, User Experience Design, Customer Experience, Product Innovation and Digital Transformation in Financial services, Telecoms and Fin-tech.

At M-Pesa Africa, a pioneering mobile money wallet and Africa’s number 1 Fintech, I am accountable for the Product Vision and road map for the M-Pesa #superapp providing Product leadership to Product Owners, Developers and local market teams across 4 Vodacom markets.

I am also responsible for working with local market teams to develop and execute go to market plans, conducting end user research to drive uptake and engagement. As a product person I also interface between customer needs discovery and engineering, ensuring that we build with a purpose and reason that resonates with how the market is evolving.

Competencies :
Digital Transformation I Product Design I Digital Innovation | Digital Marketing | Digital Financial Services | Customer Experience | Product Development | Market research I Customer Life Cycle Management I Product Management I Product Marketing | Payments I E-Commerce I Customer Value Proposition | Data Analysis I Scrum I SAfe | Agile Methodologies | Business Strategy & Execution | Change Management | Risk Management | Stakeholder Engagement | Tech Vendor Management I Business strategy I Design Thinking I B2B I B2C I Mobile Lending I CX I Partnerships I UX I Cross functional team leadership

Claudio Di Padova

Group Head API Monetization at Vodafone Germany

Group Head API Monetization at Vodafone Germany

David Umoh

Consumer Business Director at Vodafone Ghana

Consumer Business Director at Vodafone Ghana

Gaby Bosch

CEO at Content For Mobile

CEO at Content For Mobile

Gaby is an entrepreneur and has been active in VAS for 25 years. He is one of the most prominent voices advocating a new approach to the DCB industry, or DCB 2.0 as he calls it. CFM, his latest venture, are active in numerous countries, with direct connections to many of the largest operators in Europe. They establish relationships where transparency and control are key values, and build long-term, scalable, revenues for their partners. He is also an enthusiastic board member for the Dutch Code of Conduct Foundation, a self-regulatory body where he is the voice of all merchants.

To describe things, he will often use metaphors; keep an ear out for him saying the mobile industry is a lot like the Champions League!

Kieran Clare

Commercial Director at Content For Mobile

Commercial Director at Content For Mobile

As Commercial Director for CFM, Kieran leads the company’s strategic partnerships with both carriers and brands. In this role, he has overseen expansion of the companies partnerships to several operator groups and some of the world’s biggest brands.

He is a gaming and Esports fan, combining this passion with 10 years of DCB experience, whilst making CFM the go-to partner for carriers when it comes to gaming.

David Lotfi

CEO at Evina

CEO at Evina

While attending a telecommunications engineering university, David interned at a Parisian startup in the direct carrier billing services field. Within a few years, David became the CTO managing a team of 20 developers, while the company grew to 50 people and reached a turnover of 15 million euros.

In 2013, massive fraud patterns began to appear on the market, and in response, David developed a very successful anti-fraud solution.

Five years later, David bought full ownership of his anti-fraud solution, and with the help of his former employees, founded Evina.

Simone Trimarchi

E-Sport Manager at Cookies Digital

E-Sport Manager at Cookies Digital
Simone “AKirA” Trimarchi is an Electronic Engineer that managed to become the first Italian Starcraft champion in the history of the country and a veteran in the gaming community in Italy. Thanks to that tournament, which he won in 2001, he managed to establish a prominent role within the Italian esports scene.
He was the first journalist to cover the gaming movement from 2003 onwards (currently writing for Corriere dello Sport) the first caster, meaning a video game commentator in the country, and today he is serving as Esport Manager for Cookies Digital, esport solutions provider for telcos. Despite being 45 years old he is still competing in the online community on Twitch and Youtube and in his offline family against his two sons that are way better than him at every non-boomer videogames.

Martin O’Driscoll

Global Head of Product for Direct Carrier Billing at CKH Innovations Opportunities Development

Global Head of Product for Direct Carrier Billing at CKH Innovations Opportunities Development

Globally responsible for the Carrier Billing Product across all CK Hutchison group operators. 20 years experience in many business development and direct carrier billing roles with companies across all core elements of the ecosystem including OEM, App Store merchant, Integrator and now a Mobile Operator.

Patricia Peiró Hergueta

Chief Strategy Officer at Telecoming

Chief Strategy Officer at Telecoming

Telecoming’s Board member in charge of the short and long-term company’s strategy. She works on analysing trends and needs of the different markets where Telecoming operates and is responsible for coordinating corporate alliances. Patricia is passionate about the mobile economy, technology, and of course, innovation.

Kazi Hamidur Rahman

Head of Direct Operator Billing at Grameenphone Ltd

Head of Direct Operator Billing at Grameenphone Ltd

A dynamic & visionary leader highly capable to motivate and lead cross-functional teams towards the objectives. His expertise & experience in Roaming Industry is unrivaled in the local market. With a pleasant and winning personality, he has been able to build and maintain a huge professional network and is regarded as one of the key resources for Grameenphone Ltd. He is Passionate towards work, proactive, goal oriented & diplomatic in nature.

Anzelle Robertson

Program Director: DCB, Content & Advertising at MEF

Anzelle is a business development, regulatory and compliance expert specializing in direct carrier billing, mobile money, mobile content and digital advertising, and an Attorney of the High Court of the Republic of South Africa. Her career in Telecoms started in 2012 first as Legal- and Compliance Officer for Johannesburg based Oxygen8 Communications, a payment service provider, and later as Product Marketing Manager: Premium- and Subscription Services.  In 2016 she joined award-winning digital content provider, Sam Media, where she was appointed as Business Development Director: Africa, based in Amsterdam. Anzelle has served on the Board of the South African regulatory body for VAS and Mobile Payments, WASPA, and remains an active member of various industry organisations and regulators, championing the uptake of Direct Carrier Billing as go-to payment method for digital content.

Having joined the Mobile Ecosystem Forum in April 2024 as Program Director: DCB, Content & Advertising, Anzelle supports MEF members and related stakeholders ranging from MNO’s and regulators to merchants and payment gateways in the advancement and safeguarding of the industry. She heads up MEF’s stake in the strategic direction and delivery of the annual Global Carrier Billing Summit.

Agenda

Day One at a Glance: Collaboration

Morning Sessions:

  • Welcome Address and Opening Remarks: Setting the stage and introducing the theme.
  • Market Trends and Analysis: Current state and future projections for DCB and Mobile Payments (specifically Mobile Money) globally. Drawing conclusions from the data about the current sustainability of the majority existing DCB-driven business models, and looking to positive data-stories to draw on and build from.
  • Case Studies: Regional Successes built on collaboration.

Afternoon Sessions:

  • Technical Deep Dive: Understanding the mechanics of DCB technology and infrastructure and exploring how the untapped potential in application thereof in other verticals beyond paid-for digital services.
  • Regulatory Landscape: Navigating compliance and legal considerations – knowledge sharing among regulators and industry associations from various markets.
  • Panel Discussion: Highlighting a report drafted and published as the result of industry collaboration: “DCB” Optimising The Customer Experience”

Evening Networking Event:

An opportunity to connect and network with delegates in a semi-formal setting on one of Amsterdam’s ‘Urban Beaches’. -> Sponsored by CFM, open to all delegates.

Day Two at a Glance: Execution

Sessions:

  • Mobile Gaming Yearbook Launch: Leveraging DCB and mobile payments to cater for increased projected revenue in mobile gaming.
  • Importance of Branding Strategy: Building consumer trust by advertising our brands, not just our products.
  • Regulation and Collaborative Self-regulation: In-depth look at the upcoming changes in the UK market and how they are likely to be adopted in similar markets in the near future.
  • Digital Marketing Strategies: Enhancing user engagement and adoption of mobile payment services.
  • Sustainable Development: The impact of mobile payments on sustainable growth.

08:15 - Registration and Exhibition Hall Opens

Enjoy coffee and confectionaries while taking in breathtaking views from our 24th floor grand hall and meet this year’s exhibitors.

09:30 - Analyst Introduction driven by Omdia

We review the current state and future projections for DCB and Mobile Payments (specifically Mobile Money) globally. Drawing conclusions from the data about the current sustainability of the majority existing DCB-driven business models, and looking to positive data-stories to draw on and build from.

11:55 - A Successful Telco Ecosystem: Best Practices to Establish and Sustain Partnerships

This panel discussion will explore strategies for building mutually beneficial relationships between Mobile Network Operators (MNOs), service providers, and other key stakeholders. Industry leaders will share insights on best practices for collaboration, overcoming common challenges, and leveraging partnerships to drive innovation and growth. Join us for an engaging session that highlights the power of effective partnerships in establishing sustainable revenue streams underpinned by DCB as a payment method.

12:35 - Regulators and Associations: Creating a Landscape That Balances Consumer Protection With Business Growth

Join us representatives from Regulators and instrumental Industry Associations (MEF, aimm, AF2M) explore the delicate balance between consumer protection and business growth in the paid-for mobile services industry. This session will delve into regulatory frameworks that safeguard consumers while fostering innovation and competitiveness among businesses. Panelists will share their perspectives on key challenges in their respective markets and best practices for achieving this balance.

14:30 - DCB as a Financial Instrument with Applications Beyond Digital Content

Panelists explore regulatory considerations, technological advancements, and practical applications of DCB in sectors such as retail, transportation, and utilities. Learn how DCB can enhance customer convenience, drive new revenue streams, and support financial inclusion. This session offers a comprehensive look at the future of DCB in the broader digital economy, and as the potential go-to payment mechanic for conversational commerce.

15:10 - Mobile Money as a Payment Method for Digital Content Services: What DCB has Taught

In-depth session where experts will explore the unique considerations and strategies required for offering mobile money and credit cards as payment methods compared to Direct Carrier Billing (DCB). Speakers will highlight the distinct regulatory landscapes, technological requirements, and user experiences associated with each payment method. Gain insights into the benefits and challenges of integrating these diverse payment options, and learn why tailoring your approach to maximize customer satisfaction is crucial to success. This session is essential for understanding how to effectively diversify your payment offerings in the evolving digital marketplace.

15:40 - Collaborative Report Showcase - “More Than Just a Number: Ten Ways in Which to Optimize The Customer Experience”

Members from MEF’s “DCB, Content & Advertising Working Group” showcase their newly published report.

16:40 - Closing Remarks.

Exhibition and Meeting Space Remains Open Until 17:30

17:30 - Urban Beach Networking Event sponsored by CFM

An opportunity to connect and network with delegates in a semi-formal setting on one of Amsterdam’s ‘Urban Beaches’

09:15 - State of the Industry Yearbook Launch: Mobile Gaming

The mobile gaming industry is projected to reach US$164.8 billion by 2029. Despite fewer game downloads, average revenue is rising as gamers spend more on engaging mobile games. Challenges like cheating in esports and latency in cloud gaming persist, but the industry promises continued growth and innovation, offering opportunities for developers, publishers, and investors. This Yearbook delves into the Mobile Gaming landscape, highlighting these trends and opportunities. Attend this session and gain 100XP!

09:55 - “On Brand!” The Value of a Brand in the Telco, Content- and Payments Space

Strong branding can drive customer loyalty, differentiate services in competitive markets, and enhance overall business value. Speakers will share insights on effective brand strategies, the impact of brand perception on consumer behavior, and the importance of maintaining brand integrity across diverse platforms.

10:35 - UK Regulation: Are You Ready for the Biggest Change in a Decade?

PSA is being absorbed into Ofcom and industry stakeholders have collaborated under the aimm banner, to draft a Best Practice Guideline for Responsive Display Ad Marketing. Our experts discuss the two biggest shifts to hit the UK mobile paid-for services market in a decade.

15:00 - Networking and Exhibition

Drinks and snacks provided until 16:30

Partners

Diamond Sponsor

Platinum Sponsor

Panel and Lanyard Sponsor

Supported by

Venue

Hotel nhow Amsterdam RAI

Europaboulevard 2b,

1078 RV Amsterdam,

Netherlands

Map

MEF