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Customer Experience in a data driven world

March 31 @ 15:00 - 16:00 BST

Today customers expect fast and seamless experiences. Technology can answer customer questions, save time for customers, and free up agents to help with more complex issues. Customer-centric companies are using technology to meet customer needs and achieve streamlined operations.

In this session, the panel will discuss how the right customer experience strategies can help meet the ever-rising customer expectations and provide a fruitful and satisfying experience.

Topics:

  • What is Customer Experience and why it’s important in todays data driven world.

  • Is Customer Experience and Customer Support the same?

  • The importance of personalisation for customers

  • What does a data-driven culture mean and why is it important?

  • What problems can technology solve (and what problems can it not)?

  • Building meaningful customer relationships (with authenticity)

  • Self-service and interconnected channels

  • Chatbots – Why are they important for engagement?

  • Dynamic Social Engagement, how it helps.

  • Embracing omnichannel strategies, why are they important

  • The future of CX

Speakers

Nassia Skoulikariti
Advisor
MEF

Sharon Boyd
Chief Customer Experience Officer
MetaB3E

Valentina Dal Borgo
Sales Director – Connectivity, IDC, IPT/DIA, Mobility, Messaging & IOT
China Mobile

Raluca Berchiu
Customer Experience Strategy & Transformation | Strategic Growth Marketing

Catherine Maquire
Product Manager
BT

Virginie Debris
Chief Product Officer
GMS

Atim Akeh-Osu
Manager International Roaming & Wholesale negotiations
MTN

Sonia Kaul
VP Product Marketing & Business Development
Tanla/Karix

Sneha Shashi Kumar
Lead, Product Marketing
Route Mobile

Details

Date:
March 31
Time:
15:00 - 16:00 BST
Event Category:

Venue

Online
14 Gray’s Inn Road - MEF HQ
London, WC1X 8HN United Kingdom

Organiser

Mobile Ecosystem Forum (MEF)
Phone:
+44 (0)20 8819 0554
View Organiser Website