The customer experience landscape is evolving rapidly. CPaaS is at the forefront, adapting to support “rich communication services” (RCS) like chat apps and video calls, fostering a more engaging experience. Furthermore, the rise of Over-the-Top (OTT) messaging apps like WhatsApp and Viber as preferred communication channels is prompting CPaaS providers to offer seamless integration, ensuring businesses can connect with customers on their preferred platforms. How rich and familiar communication methods are redefining customer engagement in the digital age.
This panel session delves deep into the critical components that form a comprehensive shield against fraud and cyber threats. How can organisations implement robust identity validation across different levels to effectively combat the ever-present dangers of smishing, phishing, and spam. What are the challenges and solutions within the cybersecurity landscape? We’ll examine challenges and threats to networks, applications and consumers.
Wireless operators, wholesale carriers, and enterprises are all on the frontlines of digital innovation. This session will dive deep into how CPaaS is revolutionising communication, explore cutting-edge CX customer engagement strategies, and unpack the latest cybersecurity solutions. Join us for a discussion tailored to your specific needs, whether you’re looking to streamline operations, build stronger customer relationships, or fortify your defences against cyber threats.
While Asia boasts a booming market fueled by mobile penetration and a growing middle class, challenges remain. Communication is undergoing a revolution, and conversational AI chatbots, equipped with Natural Language Processing (NLP), can now handle majority of common inquiries, offering personalised responses and streamlining customer interactions. The future holds even more promise with generative AI, making communications APIs more user-friendly and integrating real-time communication tools like voice bots and instant language translation.
Asia Pacific is experiencing the ever-present threat of climate change. This panel explores how we can minimise the threat and build resilience. What are Asian Telcos doing to limit rising temperatures. How and when do they plan to reach net-zero? What are the opportunities climate change brings for Telcos? And what are the key internal and external barriers to implement solutions?
