Industry ViewsOpinions

Industry Views: AI, chatbots and banking

Accenture's 2017 Banking Technology Vision report explores the role of AI in banking and customer engagement. It found that 78 per cent of bankers believe AI will revolutionise the way banks gather information and interact with customers. One of the key advantages highlighted was that whilst AI is increasingly automating…
MEF
April 19, 2017
Opinions

Are corporate social networks the key to owning the customer?

Arthur Goldstuck, Founder of World Wide Worx, discusses the role social networks play in enterprise’s attempts to engage customers, and how MEF member Basebone has set out to redefine the relationship. When more than a quarter of a country’s total population is active on social networks, platforms like Facebook, Twitter…
Sam Hill
April 12, 2017
OpinionsPersonal Data

Building trust into new technology

Drawing on discussions from recent MEF Privacy events in London and Las Vegas, Founder of World Wide Worx Arthur Goldtruck explores how issues around trust in new technologies is hampering consumer uptake in groundbreaking new services, and what the global mobile ecosystem can do about it. It is 9 o’clock…
Sam Hill
March 8, 2017
Guest blogOpinions

Mozilla: Internet health for our connected future

As consumers, we are increasingly surrounded by connected devices that are meant to ‘help’ with every aspect of our lives. This so-called Internet of Things will include 20.8 billion devices by 2020, all collecting and collating data constantly. Yet if we want consumers to be willing participants it is absolutely…
MEF
February 9, 2017
OpinionsPrivacyVAS

Is data an asset or a liability?

Drawing on discussions from recent MEF Privacy events in London and Las Vegas, CEO Rimma Perelmuter explores the debate around how companies handle the safeguarding of consumer data and asks, in the context of increasingly stringent regulation relating to such data, if the burden of ownership could outweigh the potential…
Sam Hill
February 8, 2017

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