Chat app wars: Apple turned iMessage into a business platform

By | Featured Post, Messaging, Opinion | No Comments

You probably read about Apple’s new augmented reality platform and its HomePod music speaker. You may know less about Business Chat. But Apple’s move to open up iMessage for customer care and shopping is a pretty big deal, says Tim Green…

As many MEF members know, messaging is right at the heart of the future of mobile. It’s what users spend most of their time doing. And thanks to the growing richness of the medium, people can do much more than just chat inside a messaging app. They can see pictures, share video, click on links, access maps.

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A view from Money 20/20: the 50 year battle to rid banking of humans

By | Event, Featured Post, Mobile Money, Opinion | No Comments

Last week’s fintech expo placed the emphasis on apps, AI, APIs and VR. They all point to one thing,, says Tim Green, we don’t want people to get in the way of our financial services…

There were a lot of human beings at Money 20/20 last week. The expo that showcases the banking of tomorrow brought together at least 1,000 of these humanoids. Some of them were even female.

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Money 2020: are banks finally ready to get personal?

By | Event, Featured Post, Mobile Money, Opinion | One Comment

Could accessing your banking info ever be as easy as opening up a Google Map? Ahead of a MEF-sponsored panel on the personal data economy at Money 2020, Tim Green looks into the drive towards open banking APIs…

Next week, the world’s financial futurologists head to Copenhagen for Money 2020. It’s the big talking shop for next-gen banking. And MEF will be there. We’ll be hosting a panel session on the personal data economy. It should be good. I’ll be moderating the event, and I know from talking to many banking execs over the last year or two that awareness of the ‘internet of me’ concept is pretty low.

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Screen Shot 2017-06-13 at 16.44.47

Did you hear? Apple Pay just became a bank account (sort of)

By | Featured Post, Mobile Money, Opinion | No Comments

What is going on with Apple Pay? Last week, Apple revealed a new virtual card for storing funds received from other users. So what is this? A bank account? A gift certificate? A loyalty card? Tim Green ponders what the move means for Apple, for users and for competitors…

Ever since Tim Cook first unveiled Apple Pay, the finance world has obsessed over this question:

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Woman using smartphone and login internet banking for shopping online.

SS7 Vulnerability underlines need for new financial-telco collaboration

By | Featured Post, Mobile Money, Opinion, Security | No Comments

Recent hacking attacks have brought the vulnerabilities of global telephony protocols to the fore. Stephane Groud, Product Director at MEF Member Myriad Connect discusses an apparent spike in cybercrime, and what banks and networks need to do to counter it.

The security world is looking at vulnerabilities in Signaling System 7 (SS7), with financial institutions and telcos alike expressing concern that mobile banking is increasingly vulnerable to hackers and fraudsters.

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Could the next version of Android be… not Android?

By | Featured Post, Opinion

When Google bought Android in 2005, there were no iPhones, tablets, smartwatches or voice assistants. So it kept tweaking the OS to keep up with the changing market. Now, the strain is showing. Tech insiders think something new is coming soon. Is Fuchsia it? Tim Green looked deeper.

Has Google just revealed the future of Android?

Tech circles were buzzing last week when a site called revealed some pics of a new UI, which Google calls Armadillo, for an entirely new Google OS – aka Fuchsia.

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Modern smart mobile phone with on line shopping store graphic

Let’s make digital payments great again… with the browser

By | Featured Post, Mobile Money, Opinion

Isn’t is delightful when your browser autofills a dauntingly long web form? Imagine if it could do that for payments. Well, it soon might. The W3C is working on what it calls a single ‘buy button for the web’. MEF Minute Features Editor Tim Green delved deeper…

Do you trust your browser? I’d wager you do. You probably store various passwords and log-ins inside it. You certainly fill it with bookmarks that reveal your most personal interests…

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boy on handheld game

‘Slot machines in our pockets’…are apps too good for our own good?

By | Featured Post, Opinion

It’s no surprise we’re addicted to mobile apps. Thousands of engineers use behavioural tricks to keep us hooked. Tim Green looks into the phenomenon – and the alternatives… Last week I went out for the evening, and said goodbye to Mrs Green, who was in the middle of a mobile game called Ballz.

She’s an early riser, usually awake at 6.30am. That means she’s asleep by 10pm most evenings. But when I returned at midnight, she was wide awake exactly where I’d left her.
She looked up and said with a pained smile: “Help me.”

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Industry Views: AI, chatbots and banking

By | Featured Post, Industry Views, Opinion

Accenture’s 2017 Banking Technology Vision report explores the role of AI in banking and customer engagement. It found that 78 per cent of bankers believe AI will revolutionise the way banks gather information and interact with customers.

One of the key advantages highlighted was that whilst AI is increasingly automating customer interaction, it is also providing a more personalised experience.

Chatbots for example are increasingly used by banks to handle routine enquiries and represent a more personalised experience than visiting the modern day substitute for branch banking, a website or app, where customers interact with layers of screens and drop-down menus instead of a person.

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People Meeting Connection Social Networking Communication Concep

Are corporate social networks the key to owning the customer?

By | Featured Post, Opinion

Arthur Goldstuck, Founder of World Wide Worx, discusses the role social networks play in enterprise’s attempts to engage customers, and how MEF member Basebone has set out to redefine the relationship.

When more than a quarter of a country’s total population is active on social networks, platforms like Facebook, Twitter and YouTube seem like obvious avenues for businesses to reach the customer.

There’s one flaw in the model, however: the customers still belong to the network. Facebook will always have more data, more insight and more history on the individual than any company that extracts mere contact details or financial information.

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