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MEF Webinars & Workshops

All change at the omnichannel contact centre – 11 big takeaways MEF Webinars & Workshops

All change at the omnichannel contact centre – 11 big takeaways

Ominchannel is sweeping through the business world. Every company knows it has to give customers the full range of communications channels – and to make sure those channels are linked. Last week’s MEF webinar looked at how this revolution is changing the contact centre. Here are the highlights. Call centres…
Sam Hill
June 4, 2020
MNO Fraud? Bank Fraud? Its everyone’s problem MEF Webinars & WorkshopsMessaging ChannelsPayments & Commerce

MNO Fraud? Bank Fraud? Its everyone’s problem

Last month, MEF hosted a second workshop in South Africa focused on tackling messaging fraud in financial services. The session took place in partnership with the South African Banking Risk Information Centre (SABRIC) with representation from the South African MNOs and 15 local banks. The goal was to explore how…
Sam Hill
May 19, 2020
WhatsApp: How many enterprises are actually using Business Messaging? MEF Webinars & WorkshopsMessaging Channels

WhatsApp: How many enterprises are actually using Business Messaging?

Mobilesquared’s Chief Analyst Nick Lane shares insights and forecasts on how many enterprises will have adopted WhatsApp’s Business messaging platform by 2024, and how it will perform comparatively to SMS and RCS Messaging. WhatsApp Business is the most in-demand messaging channel right now among the business and brand community.
Sam Hill
April 15, 2020
Understanding the role of AI in the future of mobile tech Connectivity & WholesaleMEF Webinars & WorkshopsMessaging Channels

Understanding the role of AI in the future of mobile tech

Rafael Pellon, MEF LatAm advisor and partner at Pellon de Lima Advogados shares insights into the role of artificial intelligence in the evolution of mobile technology, based on discussions held in Barcelona earlier this year for the unMWC event, where the debate explored the legal and moral implications of new…
Sam Hill
April 15, 2020
MEF IoT Roundtable part 2: roaming & global connectivity Connectivity & WholesaleMEF Webinars & Workshops

MEF IoT Roundtable part 2: roaming & global connectivity

In part 2 of a 3-part series, MEF Mobile IoT Advisor, Andrew Parkin-White shares his takeaways from the round-table discussion on the growing IoT ecosystem and the IoT Programme at MEF held in Barcelona, discussing the roaming aspect of IoT devices and global connectivity. International IoT connectivity is emerging as…
Andrew Parkin-White
March 19, 2020
MEF