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How can AI be of assistance? Messaging bots and banking

By | Featured Post, Messaging, mobile messaging | No Comments

After years of self-service digital banking, the personal assistant is making a comeback. But this time the helpful agent is a bot.

Kiki Del Valle, Sr VP for Commerce for Every Device at Mastercard, talks to MEF Minute’s Tim Green about a revolution in financial management for MEF’s free Future of Messaging Guide.

For decades consumer banking worked the same way. Account holders would walk into a building and tell cashiers what they wanted. On the plus side, it was nice to talk to a human. On the minus side, it could be a huge time killer. So many hours spent travelling to the branch, queuing at the branch and waiting for the instructions to actually take effect.

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5 minutes with… ForgeRock

By | 5 minutes with, Featured Post | No Comments

In our 5 minutes with profiles, MEF members talk about their business, their aspirations for the future and the wider mobile industry. This week, Vice President of Global Telecoms and Media Industry Tim Barber introduces ForgeRock.

ForgeRock is the Digital Identity Management company transforming the way organisations interact securely with customers, employees, devices, and things. Organisations adopt the ForgeRock Identity Platform as their digital identity system of record to monetise customer relationships, address stringent regulations for privacy and consent (GDPR, HIPAA, FCC privacy, etc.), and leverage the internet of things.

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Seventy-five per cent of smartphone users read privacy policies as industry gets ready to embrace savvy consumers

By | Consumer Trust, Featured Post, Press Release, Privacy | One Comment

As businesses get ready for the new General Data Protection Regulation, consumers’ attitudes and behaviours around data driven services appear to be changing as well.

A new type of smartphone user – the ‘Savvy Consumer’ – has been identified in the annual Global Consumer Trust study from Mobile Ecosystem Forum whose report launched today in association with ForgeRock.

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Cliff Central

WeChat’s African Adventure

By | Featured Post, MEF Africa, Messaging | No Comments

Tencent’s WeChat has already conquered China. Can it do the same in South Africa?. Brett Loubser, CEO of Tencent Africa Services talked to MEF’s Tim Green about rising to the challenge…

Fans of South African radio DJ Gareth Cliff have an interesting way of engaging with their favourite shock jock. Basically, they can ‘add’ him. In 2014, Cliff decided to do something different with his popular show CliffCentral. He was frustrated with broadcasting rules that limited what he could say. And he was exasperated that he couldn’t engage more directly with his listeners. So he migrated the show over to WeChat.

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GDPR

Industry views: GDPR, are we ready?

By | Europe, Featured Post, Privacy, Regulation, Security | No Comments

The EU’s general data protection regulation (GDPR), is just under one year away and expands the rights of EU citizens around privacy and protection of personal data.

Among other things, it requires that companies maintain adequate data records, disclose data breaches and increase opt-out options. Heavy fines are on the table for companies that do not comply.

We asked MEF members and experts the wider mobile, legal and data industries to give us their thoughts on GDPR readiness, the implications for consumer privacy and whether or not they view the forthcoming legislation as an opportunity. Here’s what they said…

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messaging

Fraud in the enterprise mobile messaging industry continues to challenge market growth

By | Featured Post, mobile messaging | No Comments

Fraud is a persistent threat to both trust and the sustainability of the enterprise mobile messaging ecosystem which is why the industry is coming together to raise awareness and find solutions.

MEF has today published an update to its Enterprise Mobile Messaging Fraud Framework which helps identify the fraud types affecting all stakeholders in the enterprise mobile messaging value chain, also known as A2P or “Application to Person” messaging, and the measures needed to tackle sharp practices.

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africa

Game of Phones, Deloitte’s African consumer survey

By | Analytics, Featured Post, MEF Africa | No Comments

Smartphones are not just a part of our lives, they are our lives.

That’s just one of the conclusions reached in Deloitte Africa’s recent consumer survey, Game of Phones.

Here Arun Babu, Partner in the Strategy & Operations practice of Deloitte Consulting in Africa and Telecommunications Leader looks more deeply at the survey results which indicate the primacy of smartphones in one of the world’s most interesting and dynamic markets.

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Money 2020: are banks finally ready to get personal?

By | Event, Featured Post, Mobile Money, Opinion | One Comment

Could accessing your banking info ever be as easy as opening up a Google Map? Ahead of a MEF-sponsored panel on the personal data economy at Money 2020, Tim Green looks into the drive towards open banking APIs…

Next week, the world’s financial futurologists head to Copenhagen for Money 2020. It’s the big talking shop for next-gen banking. And MEF will be there. We’ll be hosting a panel session on the personal data economy. It should be good. I’ll be moderating the event, and I know from talking to many banking execs over the last year or two that awareness of the ‘internet of me’ concept is pretty low.

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Did you hear? Apple Pay just became a bank account (sort of)

By | Featured Post, Mobile Money, Opinion | No Comments

What is going on with Apple Pay? Last week, Apple revealed a new virtual card for storing funds received from other users. So what is this? A bank account? A gift certificate? A loyalty card? Tim Green ponders what the move means for Apple, for users and for competitors…

Ever since Tim Cook first unveiled Apple Pay, the finance world has obsessed over this question:

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Woman using smartphone and login internet banking for shopping online.

SS7 Vulnerability underlines need for new financial-telco collaboration

By | Featured Post, Mobile Money, Opinion, Security | No Comments

Recent hacking attacks have brought the vulnerabilities of global telephony protocols to the fore. Stephane Groud, Product Director at MEF Member Myriad Connect discusses an apparent spike in cybercrime, and what banks and networks need to do to counter it.

The security world is looking at vulnerabilities in Signaling System 7 (SS7), with financial institutions and telcos alike expressing concern that mobile banking is increasingly vulnerable to hackers and fraudsters.

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