CEO of Lewis Insight, Chris Lewis shares his take on a session from the recent  MEF CONNECTS Omnichannel 2023, where he joined an expert panel to discuss the inclusive design approach to omnichannel and the key activities industry stakeholders should undertake right now to embrace inclusivity. At the Mobile Ecosystem…

The increased emphasis on ‘customer experience’ suggests a real step forward for the telecoms industry. However, digital-first and mobile-first approaches can actually amplify the problems facing those groups identified as being often excluded from the benefits of services. The disabled, elderly, economically underprivileged as well as those not yet connected…

In the vast digital ecosystem, where countless messages are exchanged every second, establishing trust and authenticity is more crucial than ever. Addressing this need, MEF hosted an insightful fireside chat that heated things up during the MEF CONNECTS Omnichannel event. This session, titled “Identity, Verification & Risk Analysis Unpacked –…

MEF Director of Programmes James Williams shares an overview of the recent MEF CONNECTS Omnichannel, where over two days Members and guests gathered in London’s historic Inner Temple to discuss all aspects of the Omnichannel approach, share ideas and expand knowledge of this constantly evolving area. You can watch the…