Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news…
GMS Helps Oschadbank Increase Customer Satisfaction with the Implementation of Free Calls via Viber
Baar, Switzerland — May 29, 2024 — GMS, the AI communications solutions partner for Mobile Operators and Enterprises worldwide, proudly announces the successful implementation of Viber Business Calls for Oschadbank, Ukraine’s largest universal state-owned bank. This solution has significantly improved the bank’s customer service, particularly for customers outside Ukraine, and increased customer satisfaction.
GMS offered Oschadbank a solution in the form of Viber business calls — a free communication channel that uses Viber’s voice technology for real-time interaction. This solution allowed the bank’s customers to quickly contact the support service regardless of their location for free, using the Internet instead of mobile networks.
“Viber business calls are an effective alternative to regular mobile phone calls, which is especially relevant for our clients currently living outside Ukraine. We have received a lot of positive feedback about this option and express our gratitude to Rakuten Viber and GMS for helping us implement it,” said Anton Tyutyun, Deputy Chairman of the Board of Oschadbank, responsible for retail business.
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Dexatel’s Highlights from International Telecoms Week 2024
Maryland, USA, May 18, 2024—Dexatel has concluded its successful participation at International Telecoms Week 2024 at the Gaylord National Resort & Convention Center in National Harbor.
ITW, renowned as the world’s largest gathering of digital infrastructure leaders, brought together eager attendees from 125 countries for fruitful networking opportunities and insightful discussions. With over 7,000 decision-makers and 190 thought leaders in attendance, ITW 2024 served as a major platform for industry collaboration and innovation.
Reflecting on the event, Dexatel’s team expressed enthusiasm for connecting with fellow decision-makers and thought leaders to explore new avenues of collaboration and discuss emerging trends in the digital infrastructure landscape.
“Attending ITW 2024 is always a pleasure for us,” remarked Liana Baghramyan, Head of Business Development (International and Enterprise Voice, MNO Partnership) at Dexatel. “The event offered the right atmosphere for meaningful discussions and networking to show our dedication to telecom innovation.”
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Anti-money Laundering Systems Spend Outside the Financial Sector to Reach $6.3 Billion Globally by 2028; Driven by Emerging Regulation
Basingstoke, UK – 21st May 2024: A new study by Juniper Research, the foremost experts in fintech and payments markets, found that the global spend on AML (Anti-money Laundering) systems from non-financial institutions will grow 170% over the next four years; rising from $2.3 billion in 2024.
This substantial growth will be driven by a tightening of regulatory requirements; necessitating areas such as legal and real estate sectors to adopt comprehensive AML systems to monitor and reduce potential fraud.
In order to better manage financial crime risk, AML solutions must be able to respond to dynamic changes in watchlists or adverse media, and analyse customers’ behaviour against established indicators of suspicious and non-suspicious activity.
Research author Daniel Bedford commented: “AML systems vendors must foster partnerships with an extensive range of data providers to allow for real-time updates from respected news sources and risk types. These collaborations will enable AML systems to more readily analyse behavioural attributes and assess risk.”
5G Roaming Revenues To Reach $30 Billion By 2028
22nd May 2024, London, UK:  New research by roaming experts Kaleido Intelligence forecasts that retail and wholesale revenues for roaming connections will reach $30 billion by 2028. Kaleido also predicts that the global 5G roaming traffic will represent 78% of total traffic in 2028, a significant increase from under 10% in 2023.
While 5G Standalone (SA) roaming will unlock the full potential of 5G technology, delivering true capabilities and enabling new use cases, 5G Non-Standalone (NSA) roaming remains the more immediate focus for mobile operators. According to Kaleido’s latest 5G Roaming MNO Survey conducted in Q1 2024, approximately 72% of participating operators plan to launch 5G NSA roaming by the end of 2025, while over 32% aim to introduce 5G SA within the same timeframe.
Dawnn Dinsey, Research Analyst at Kaleido Intelligence added: “5G NSA roaming adoption continues to gain momentum, bringing with it an increase in both connections and data consumption, leading to incremental revenues for operators. However, to seamlessly transition to 5G SA roaming and target new use cases for continued growth, mobile operators must prioritise addressing fundamental technological requirements with their roaming vendors and partner providers.”
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Affiliation with Prominent Industry Experts and Telco Titans Fuels Zeotap’s Growth in the Telecom Sector
Berlin, April 16th, 2024 – Zeotap, the European enterprise customer data solutions provider, is rapidly emerging as a cornerstone in the telecommunications industry through strategic initiatives. By securing deals with major telecom giants like Virgin Media O2, Sky, and TIM, Zeotap has expanded its market share and reinforced its position as a key player in the sector. These prominent brands have recently chosen Zeotap as their preferred CDP to enhance customer experiences, orchestrating touchpoints efficiently across channels. To sustain this momentum, Zeotap has further strengthened its advisory board with two seasoned industry leaders, aiming to boost its market growth and affirm its leadership in the telecom sector.
Kai-Uwe Laag, with his extensive background in telecommunications at Vodafone and Telefonica, as former CEO Retail and Omnichannel Director, adds invaluable insight into leading successful business change strategies. His expertise in enhancing customer engagement through personalisation and orchestrating touchpoints efficiently underpins a holistic omnichannel approach, which is essential for crafting an effective Telco business strategy. Laag expressed his enthusiasm, stating, “I’m excited to help Zeotap navigate the complexities of digital transformation in the telecom industry, ensuring sustainable growth through strategic customer engagement.“
Daniel Heer, co-founder and CEO of Zeotap, added “Zeotap’s efforts are intensely focused on conquering more brands in verticals where our Customer Data Platform stands out as the ideal solution. With its core features and capabilities, the Zeotap CDP is uniquely equipped to address the complex challenges faced by Telco enterprises today. We are committed to proving that our platform is the best fit for this sector, driving value and delivering unparalleled results for our clients.”
