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Get the latest announcements from MEF Members across the mobile ecosystem globally in this weekly review of member news…

iBASIS Integrates Cutting Edge Multi-Protocol Signaling Firewall of Security Expert jtendo for Global Cloud-Based Network Protection

Lexington, MA – iBASIS, the leading provider of communications solutions for operators and digital players worldwide, today announced the integration of the cutting-edge multi-protocol signaling firewall of telecom security expert jtendo to its Managed Cloud-Based Security Portfolio, iBASIS Security iQ360.

The increase in the number of network protocols (also covering 5G), technologies, and roaming traffic creates a greater complexity requiring advanced features for testing and cross-protocol correlation to monitor, analyze, detect, and prevent security breaches.

The strategic partnership combines jtendo security audit experience, deep technical knowledge of telco protocols, and cross-protocol correlation expertise with iBASIS’ unique international and managed cloud-based skills, with dedicated security centers in Americas, Europe, and Asia.

“The growing threat trend around today’s telecom networks drives the need for innovative security management solutions that can adapt quickly to new threats”, says Guillaume Klein, iBASIS Vice President, Product Management. “We are thrilled to collaborate with jtendo to achieve effective threat management and be able to leverage their unique auditing and multiprotocol expertise to raise the level of protection even further.”

“We are very proud to partner with one of the largest international signaling, voice, and data networks and complement iBASIS’ 360-degree intelligence-based solution,” adds Piotr Szymański, jtendo CEO. “Mobile operators are increasingly searching for threat management that continuously adapts to their ever-changing network landscape, offering a flexible managed solution hosted on the IPX network is an effective way to secure their signaling network as an ongoing process. We are always there to support our customers in keeping their network safe in all areas”.

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BICS and Thales buddy up to push eSIM adoption

Belgian telco BICS and French engineering giant Thales are working together to smooth out some of the pain points associated with eSIM technology in IoT devices.

To cut to the chase, the level of integration required with mobile network operators is proving a barrier to entry for enterprise IoT, according to BICS and Thales. So they are coming together to tackle this, hoping to be able to increase eSIM adoption and in turn give the enterprise IoT space a boost.

“Removing the obstacles for eSIM management with IoT devices will lead to far broader adoption of eSIMs in the industry and will finally allow eSIMs to deliver on their long-awaited promise of greater flexibility for IoT connectivity,” said Luc Vidal-Madjar, Head of M2M/IoT Business at BICS.

“Unlocking eSIM use in this way will be a critical step in supporting bigger and bolder global IoT deployments,” Vidal-Madjar said. For consumers and enterprises, this will ultimately bring massive IoT closer to becoming a reality. This in turn will mean large numbers of new smart products for end-users and promising new business opportunities such as for industry 4.0, smart metering, smart cities or connected alarm systems.”

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What: Mobile phone numbers now rival Social Security and driver’s license numbers as the personal identifier that consumers use to register for financial services. That’s why mobile phone numbers are now the data of choice for account takeovers and other identity theft. Fraudsters use social engineering to obtain a consumer’s phone number and port it to their device at a new service provider. That can then give them access to that consumer’s bank accounts, bitcoin, payment services and more by having login passwords sent to the newly ported phone number. By the time the consumer or their financial institution find out, the fraudsters may have taken over access to the accounts.

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Deutsche Telekom taps Mavenir for SA 5G core

Mavenir revealed a key win for its open RAN systems, with Deutsche Telekom deploying the US vendor’s cloud-native 5G core in Germany to deliver data and messaging services, alongside network slicing capabilities.

In a statement, Mavenir explained it integrated its technology with Deutsche Telekom’s existing multi-vendor network and other system components.

Mavenir added it is supplying software applications which will run on Deutsche Telekom’s Kubernetes-based platform to deliver “an open architecture approach”.

Deutsche Telekom CTO Abdurazak Mudesir hailed the deployment of a cloud-native standalone (SA) 5G core as “a key milestone in the evolution” of its network architecture.

“This sets us on a path towards a fully automated network with the reliability, massive scale and flexibility required to deliver innovative…services to our consumer and enterprise customers”.

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Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base

Sinch AB (publ), a global leader in cloud communications and mobile customer engagement, today announced it is launching AskFrank, its AI-enabled intelligent question-answering search engine.

AskFrank integrates with a business’s existing customer engagement chatbots, contact center, website or knowledge base. Using AI to search content, it adds value to chatbots as an extension which provides answers to questions that are not available in a chatbot’s database by expanding its information access.

“In an economy where more and more organisations are relying on chatbots to engage with their customers to lower operating costs, we are seeing customers often frustrated in cases when a chatbot can’t provide them the right answer,” said Sunny Dhami, VP, Product Marketing, Sinch. “Therefore, Sinch built AskFrank to improve the level of accuracy and customer experience in customer communication.  Available to Sinch’s customers using our conversational AI platform, Chatlayer, and cloud contact center solution, Contact Pro, AskFrank improves any chatbot’s capability to understand natural language much better, so supporting agents in offering response suggestions so that they become more efficient, and less customers are forwarded to second- and third-line support.”

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Syniverse Helps Struggling Airlines Improve Customer Experience  

Syniverse’s omnichannel mobile program improves customer experience for airlines amid travel chaos, as the industry endures unprecedented circumstances.

Staff shortages and a surge in demand have resulted in industry-wide shortcomings, prompting many customers to look to other airlines for better service.

Omnichannel solutions are already a proven benefit to the hospitality industry. As the travel industry faces many of the same challenges, Syniverse is confident that it can be of great help there as well.

Richard Foster, Senior Director, North American Sales at Syniverse, explains: “We are seeing a lot of frustration in the travel and hospitality industries.”    

“In terms of travel, customers who may have been loyal to a particular airline are experiencing problems related to flight cancellations and delays, which is making them question their loyalties.”    

“A lot of it can be pointed back to the recruiting challenges across the hospitality and travel industries.”    

“When COVID happened, there was a mass exodus in both industries, which has led to this influx of demand, so you have got a perfect storm right now.”  

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