Georg Vranken, head of voice and person-to-person messaging at BICS, commented: “Telecoms fraud is a global threat, requiring a global response and industry collaboration. Our partnership with XConnect has been a very positive one, based on a common belief in the need for constant innovation and investment in the fight against fraud.”

XConnect said its solution enables fraud management for voice routing through real-time detection and blocking of high-cost A numbers – the number where a call originated.

Eli Katz (pictured), CEO of XConnect, explained how fraudsters carry out this crime in a recent Capacity feature. The fraud essentially involves substituting a caller’s calling line information (CLI) with a false CLI, making it appear as though the call originates in another country.

Tim Ward, VP of number information services at XConnect, said: “To overcome this growing challenge, carriers have to explore new ways to combat sophisticated levels of fraud and take a holistic approach to identifying and mitigating emerging risks across their networks.”

Surinder Singh Anand, CTO, Dotgo – Dotgo RBM Hub empowers CPaaS providers, wholesale messaging providers, and mobile carriers to usher in the next phase of RBM adoption globally, which will enable businesses across the world to unlock the potential of richer, two-way conversational experiences for millions of consumers. With this innovative, easy-to-use offering, CPaaS providers are better positioned to help brands realize transformational impact and optimal value from their RCS initiatives.

Ashutosh Jha, SVP-International Messaging, Globe Teleservices – As one of the earliest users of RCS services from Dotgo, we were able to terminate critical and time bound messages with improved conversions, thanks to rich media’s ability to demand the user’s attention. CPaaS providers and telecom aggregators are always looking to identify new and innovative ways for their enterprise customers to connect and engage with end consumers via richer, personalized conversations. Innovations like Dotgo RBM Hub act as a catalyst to help us deliver on this goal, enabling a far superior customer engagement experience.

MDE is a cloud-native, catalog-driven digital BSS that enables CSPs to easily create new 5G digital offerings or complete the 5G network transformation with charging and mediation functions and can also be used to design a digital marketplace experience, bundling cross-industry partner products and services into unified offerings. “With Mavenir’s MDE platform, CSPs can innovate fearlessly by rapidly introducing new services, and capture their customers’ interest, to become an integral part of their digital life,” said Sandeep Singh, GM Digital Enablement at Mavenir.

“Marketers have to look at all the different signals they’re receiving from consumers, even the more subtle ones, as the third-party cookie crumbles,” Chris says. “They have to prioritise the data that is useful in their marketing strategies and then focus on developing those data-collection opportunities. With that, marketers can start to build impactful strategies toward improving the customer journey.”

Despite the challenges, getting personalisation right remains a massive opportunity for brands, big and small. According to McKinsey, personalisation as a strategy has the potential to create upwards of $3 trillion in new value.

Read more…

Ivan Burazin, Infobip’s chief developer experience officer – With the acquisition of Netokracija, our goal is to strengthen the developer community by providing it with content that is ‘for developers’ and ‘by developers,’ further showcasing the value of IT in society. With the synergy of the Infobip Shift conference and Netokracija’s high caliber content, we expand our developer community globally.”

Netokracija’s founder, Ivan Brezak Brkan –  We have assembled an outstanding team of tech content experts, many of whom have covered the biggest exits and the most significant investments in the region, including the rise of the first Croatian unicorn, Infobip. With the support of Infobip in conjunction with new and existing partners, Netokracija will be able to further cement its role as a chronicler of the fastest growing industry in the region.

With 93% calling out for personalized financial assessments from their bank, but fewer than 30% receiving them, the survey across 15 countries shows customers would benefit from a greater level of interactive personalized communication with their banks and financial partners.

“Our survey shows that omnichannel engagement is fast becoming the answer for banks to improve customer experience,” said Jonathan Bean, CMO of Sinch. “It is all about interactive, personalized communications that are relevant to customers’ financial goals, and how easy it is to get a response from a person when needed. Though many are still building their trust in digital banking, technology can also help customers feel more secure too. Banks that partner with a reliable CPaaS vendor gain a unique advantage for securing both customer engagement and trust through a wide range of real time communications and verification solutions, like multi-factor authentication and two step verification, using channels customers prefer and are familiar with.”